Senior Manager, Walmart Services

Senior Manager, Product Development & Go-To-Market Strategy

The Senior Manager, Product Development & Go-To-Market Strategy within the Memberships and Services team, will drive the strategic direction, development, and launch of new membership and financial services products. This role is responsible for identifying market opportunities, building business cases, developing go-to-market strategies, and preparing executive-level presentations to secure alignment and prioritization. The ideal candidate will leverage their deep industry knowledge to drive initiatives that enhance customer experience, optimize product performance, and deliver on key business objectives.

Key Responsibilities

• Strategy Definition: Gather industry insights and cross-functional inputs to support the development of the long-range Memberships & Services strategy, including Financial Services. Conduct analyses (e.g., customer research, customer segmentation, market sizing, competitor analysis, avenues for growth, etc.) to inform a multi-year roadmap.
• Scope and prioritize initiatives to meet strategic goals.
• Present business cases, product updates, and recommendations to senior leadership and executive stakeholders.

• New Product Design & Commercialization: Identify, define, and evaluate novel product constructs/services opportunities and delivery options (e.g., internal build vs. partner).
• Lead the partner selection process via RFPs and vendor/partner evaluations.
• Build robust business cases, including financial modeling, ROI analysis, and risk assessment, to support investment decisions.
• Contribute to contract development with business and legal partners.
• Create and manage go-to-market launch plans, including positioning, messaging, and channel strategy.

• Product Management & Delivery: Build effective working relationships with cross-functional stakeholders (e.g., Product, Tech, Merchandising, Legal, Compliance, etc.) and vendors to support product delivery and BAU operations.
• Represent the FS business in key project management forums.
• Facilitate workshops, draft key documents (e.g., business requirements, standard operating procedures, customer experience flows, etc.), inform product roadmaps, support marketing and associate training plans, etc.

• Communication & Socialization: Prepare executive-level presentations and reports to communicate the Memberships & Services strategy and performance against plan to senior leadership and business partners.

• Business Performance Management: Maintain key reporting dashboards & templates for relevant products / projects. Support ad-hoc requests relating to product performance and annual risk assessments.
• Accountable for PnL and is a key decision maker on business performance and conducts monthly tracking.

Qualifications

• 6+ years experience in product management or strategy within consulting, financial services, or payments organizations
• Strong analytical, communication, and stakeholder management skills
• Experience working in matrixed global organizations and driving results in cross-functional environments
• Experience managing external partnerships and vendor relationships

Preferred Skills

• Experience in launching and scaling financial services and payments solutions
• Ability to translate complex technical concepts into customer-centric solutions
• In-depth understanding of payments ecosystem (e.g., BNPL, digital wallets, open banking, etc.)