(PRI) Tire And Battery Service Advisor - pr

Position Summary

Be a team member, collaborates with team members to fulfil sales and service requests. Educates other associates on tools, tasks, resources and mentor new technicians. Communicates and develops interpersonal skills for providing safe and efficient customer service. Be an expert, demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS tire pressure monitoring systems, product specifications and seasonality. Demonstrates knowledge of Point of Sale systems, phone and in-person selling techniques. Be a techie, leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement. Utilizes hand held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training. Adapts to new tools and encourages others to use them. Be an owner, communicates equipment, tools and supplies needs to TBC lead. Tracks and monitors returns and special orders. Operates cash registers, processes transactions, works hands-on in the physical area, maintains accurate inventory, audit safety and compliance standards, reports TBC complaints, safety hazards and problems with products, services and work areas. Completes paperwork, logs and other required documentation. Ensures merchandise is packaged, labeled and stored in accordance with company policies and procedures. Identifies member needs, assists members with purchasing decisions and resolves issues and concerns. Be a talent ambassador, being a brand advocate by valuing the member’s experience in the TBC area and modeling high quality service and products. Develops, influences and inspires others for working in a style that is respectful, supportive and team-oriented. Understands the roadblocks and assists in training team members. Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans. Uses the Open Door Policy and applies these in executing business processes and practices. Completes work assignments and priorities by using policies, data and resources. Collaborates with managers, coworkers, customers and other business partners. Identifies priorities, deadlines and expectations. Carries out tasks, communicates progress and information. Determines and recommends ways to address improvement opportunities. Adapts to and learns from change, difficulties and feedback.

Act with Integrity

Respect the individual, embraces differences in people, cultures, ideas and experiences. Creates a workplace where associates feel seen, supported and connected through a culture of belonging. Creates opportunities for all associates to thrive and perform. Helps to attract the best talent. Works as a team, builds strong and trusting relationships. Communicates with impact, energy and positivity to motivate and influence. Strengthens the team by helping, developing and mentoring others. Recognizes others’ contributions and accomplishments. Maintains and promotes the highest standards of integrity, ethics and compliance. Models the Walmart values to support and foster our culture. Holds oneself and others accountable. Supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us. Acts in a selfless manner and is consistently humble, self-aware, honest, fair and transparent.

Serve our Customers and Members

Delivers results while putting the customer first. Makes decisions based on reliable information. Balances short and long-term priorities. Considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.

Strive for Excellence

Displays curiosity and a desire to learn. Takes calculated risks and demonstrates courage and resilience. Drives continuous improvements. Is open to and uses new technologies and skills. Supports others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at One.Walmart.

The hourly wage range for this position is $17.00 to $24.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

En Sam's Club, ofrecemos un salario competitivo, así como bonos basados en el desempeño y otros grandes beneficios para una mente, cuerpo y cartera más felices.

Los beneficios de salud incluyen cobertura médica, de visión y dental.

Los beneficios financieros incluyen 401(k), compra de acciones y seguro de vida pagado por la compañía.

Los beneficios de tiempo libre pagado incluyen PTO, licencia parental, licencia de cuidado familiar, duelo, servicio como jurado y votación. También recibirás PTO que se puede usar para vacaciones, licencia por enfermedad, días festivos u otros fines. La cantidad que recibes depende de la clasificación de tu trabajo y la duración de tu empleo. Cumplirá o superará los requisitos de las leyes de licencia por enfermedad pagada, cuando corresponda.

Otros beneficios incluyen discapacidad a corto y largo plazo, Membresía de Sam's Club, Pago de Licencia Militar, reembolso de gastos de adopción y subrogación, beneficios de fertilidad y más.

Live Better U es un programa de beneficios educativos pagado por la compañía para asociados de tiempo completo y de tiempo parcial en las instalaciones de Walmart y Sam's Club. Los programas van desde la finalización de la escuela preparatoria hasta los títulos de licenciatura, incluido el Aprendizaje del Idioma Inglés y certificaciones de corto plazo. La matrícula, los libros y las tarifas son pagados en su totalidad por Walmart.

Los requisitos de elegibilidad se aplican a algunos beneficios y pueden depender de la clasificación de tu trabajo y la duración de tu empleo. Los beneficios están sujetos a cambios y pueden estar sujetos a un plan específico o a los términos del programa.

Para obtener información sobre los beneficios y la elegibilidad, consulta One.Walmart en One.Walmart (en inglés).

Minimum Qualifications

Valid state-issued driver's license. 18 years of age or older.

Preferred Qualifications

Auto service industry, Retail Experience

Primary Location

Plaza Escorial, Carolina, PR 00987-0000, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.