Director, Operations Support - Club Transformation (sam's Club)

Director Of Club Experience Transformation

At Sam’s Club, our mission is simple: make it easy for millions of members to save money and live better. With nearly 600 clubs nationwide, we are constantly rethinking how to deliver more value, convenience, and delight. From digital innovation to in-club experience, we are building the future of membership retail.

About the Role

As the Director of Club Experience Transformation, you will reimagine how members shop our clubs—today and into the future. This is a highly strategic and execution-focused role: you will dream big about what the next generation club experience should look like and then roll up your sleeves to test, pilot, and scale those ideas in the field. You'll sit at the intersection of innovation, operations, and member experience, working side by side with club associates and leaders to bring bold new ideas to life. From digital-first journeys to physical redesigns, you'll define the future of membership retail and fuel Sam’s Club's long-term growth.

What You’ll Do

• Set the Vision: Define a multi-year roadmap for the in-club membership experience, aligning with Sam’s Club's growth strategy and member-first mission.
• Member at the Center: Spend meaningful time in clubs and with members to understand their needs, frustrations, and opportunities for breakthrough innovation.
• Prototype & Pilot: Launch in-club pilots that test new concepts (from digital journeys to layout innovation to service models), measure impact, and refine rapidly.
• Drive Change: Partner with Operations, Technology, Design, and Merchandising to take innovations from concept to scaled execution.
• Work backwards from the vision for the future: Ensure that long-term transformations fuel near-term business growth, operational excellence, and associate empowerment.
• Measure What Matters: Define success metrics tied to member satisfaction, operational efficiency, and revenue growth.
• Lead with Influence: Inspire cross-functional partners and stakeholders with a compelling vision, while building buy-in at every level of the organization.
• Build Talent & Culture: Contribute to the development of a small but mighty team that thrives on curiosity, agility, and a bias toward action.

Preferred Qualifications

• 10+ years in strategy, retail operations, or innovation roles, with proven experience turning ideas into execution at scale.
• Strong mix of strategic thinking and operational follow-through. You can paint the long-term vision and then get hands-on in the field.
• Deep empathy for customers and associates, with experience in customer experience design, retail transformation, or service innovation.
• Comfort leading pilots and experiments in ambiguous, fast-moving environments.
• Strong communication and storytelling skills—able to rally executives, operators, and associates around bold ideas.
• Experience working cross-functionally in large, complex organizations.
• Proven ability to lead, mentor, and inspire high-performing teams.

At Sam’s Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

- Health benefits include medical, vision, and dental coverage

- Financial benefits include 401(k), stock purchase, and company-paid life insurance

- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $110,000.00-$220,000.00. Additional compensation includes annual or quarterly performance bonuses.

Minimum Qualifications

Bachelor’s degree in Business or related field and 4 years’ experience in retail operations or related field OR 6 years’ experience in retail operations or related field. 3 years’ of supervisory experience

Preferred Qualifications

Leading cross-functional teams, Leading multiple large-scale, company-wide projects, Running an operational business unit

Primary Location

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.