Director, Business Support - Ecomm Strategy (sam's Club)

Director, Business Support - Ecomm Strategy (Sam's Club)

As the Director, Business Support - eComm Strategy (Sam's Club), you will drive the vision, strategy, and value proposition for our eCommerce business. This role is focused on scaling growth across club-fulfilled channels while defining and shaping the long-term future of our ship-to-home business. You'll work across functions to deliver transformation initiatives, build compelling business cases, and create new revenue opportunities that meet more member needs, more often. Acting as a thought leader, you will shape how eCommerce integrates with new club openings, remodels, product roadmaps, and member experiences, ensuring sustainable and accelerated growth.

What You'll Do...

• Lead strategy & vision: Define and evolve the long-term eCommerce strategy, value proposition, and growth pathways, moving beyond day-to-day operations to unlock scale and performance.
• Develop business cases & frameworks: Build clear recommendations, business cases, and strategic frameworks that support transformation initiatives and position eCommerce as a key growth pillar.
• Accelerate eComm penetration: Partner cross-functionally to design and execute strategy for new club openings and remodels—developing a repeatable playbook to reach long-range plan targets.
• Cross-functional influence: Collaborate with product, experience, and operations teams to embed eComm priorities into roadmaps, processes, and club strategies.
• Enable leadership alignment: Drive quarterly offsites, leadership forums, and strategic squad initiatives to influence priorities and accelerate decision-making.
• Identify growth opportunities: Develop strategies for new revenue streams and enhanced member engagement across channels.
• Build culture & team dynamics: Strengthen eComm team culture through associate engagement initiatives, leadership meetings, and collaborative ways of working.
• Lead & develop talent: Manage and mentor direct reports (initially one), building a team capable of supporting ongoing transformation.

What You'll Bring...

• Proven experience in strategy, business transformation, or corporate development, preferably in eCommerce, retail, or digital platforms.
• Strong ability to develop business cases, evaluate new opportunities, and deliver executive-level recommendations.
• Track record of leading cross-functional initiatives, influencing senior stakeholders, and aligning diverse teams toward a common vision.
• Deep understanding of eCommerce growth levers, member engagement, and digital/omni-channel retail dynamics.
• Exceptional strategic thinking with the ability to balance long-term vision and near-term priorities.
• Skilled in driving organizational culture and team engagement, with demonstrated leadership experience.
• Excellent communication and presentation skills, able to simplify complex ideas for executive audiences.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

Health benefits include medical, vision, and dental coverage.

Financial benefits include 401(k), stock purchase, and company-paid life insurance.

Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $110,000.00-$220,000.00. Additional compensation includes annual or quarterly performance bonuses.

Minimum Qualifications...

Bachelor's degree in Business Management, Logistics, Computer Science, or related field and 5 years' experience in operations, retail, project management, or related area OR 7 years' experience in operations, retail, project management, or related area.

Preferred Qualifications...

Preparing and executing budgets, Vendor Management Masters: Business Administration Project Management - Project Management Professional - Certification.

Primary Location...

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America