Director, Business Operations Ecommerce

Position Summary

Influential communication possesses knowledge of verbal nonverbal behaviors application and allocation of business communication styles techniques in ambiguous and challenging situations. Emotional intelligence situational awareness communication channels mediums interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties. Influencing styles to be able to carry out the following responsibilities:

Lead discussions with varying viewpoints confidently. Present to and influence audiences across divisions using appropriate frameworks tools. Leverage fact-based data analytics insights from multiple finance and business domains to build a cohesive narrative form an argument organize thoughts and present in a clear concise meaningful way. Demonstrate superior decision and coordination skills when faced with conflicting or ambiguous inputs. Act as a trusted advisor to business partners influencing them to act as needed to move the business forward. Provide respectful effective timely feedback to others. Seek internalize and utilize feedback to make changes.

Partnerships possess knowledge of communication channels team dynamics organization ways of working to be able to carry out the following responsibilities:

Build and maintain collaborative and strategic alliances with a wide range of partners across the business and industry leverage their support to drive business programs priorities. Create an environment that supports collaboration with people from different functions cultures and have different perspectives. Provide insights on the impact of cross functional team collaboration on achieving strategic goals. Provide respectful effective timely feedback to others. Seek internalize and utilize feedback to make changes.

Project management possesses knowledge of project management tools techniques and methodologies project tracking tools dashboards and reports planning organizing and implementing communication management to be able to carry out the following responsibilities:

Manage projects or multiple work streams utilizing project evaluation tools methods and performance dashboards owns discovery of project requirements through deep subject matter expertise align on timelines tasks schedule resources and monitor status creates guidelines and methods for managing projects and ensures project partners follow proper procedures oversees alignment on timelines tasks schedule resources utilization and monitor project progress. Assess complex changes and lead fact-based decisions in high-risk situations for example critical issues timeline adjustments unforeseen circumstances ensuring all stakeholders are in alignment with project approach. Lead the development of communication and change frameworks to drive alignment with business strategy and desired outcomes.

Problem formulation possesses knowledge of analytics big data analytics and/or automation techniques and methods business understanding precedence and use cases business requirements and insights that the business is seeking to be able to carry out the following responsibilities:

Collaborates with multiple business stakeholders to gain an understanding of complex organizational problems from varied perspectives. Influences the business to redefine the problem statement. Designs multistage data-driven solutions to real-world problems for issues that are amenable to a data-driven solution. Redefines data analytics big data analytics automation goals and deliverables by leveraging experience with the business problem. Identifies return on investment.

Data visualization possesses knowledge of visualization guidelines and best-practices for complex data types multiple data visualization tools for example Python R libraries Plot Matplotlib Platy etc advanced visualization techniques multiple story plots and structures OABCDE communication influencing techniques emotional intelligence to be able to carry out the following responsibilities:

Generates appropriate graphical representations of data and model outcomes. Understands customer requirements to design appropriate data representation for multiple data sets. Work with user experience designers and user interface engineers as required to build front end applications. Presents to and influences the team and business audience using the appropriate frameworks and conveys clear messages through business and stakeholder understanding. Customize communication style based on stakeholder under guidance and leverages rational arguments. Guide and mentor junior associates on story types structures and techniques based on context.

Site structure management possesses knowledge of search engine optimization site structure site taxonomy web analytics tools to be able to carry out the following responsibilities:

Collaborate with and understand the value of other research partners site analytics consumer insights to synthesize and leverage existing data and coordinate research efforts. Follow SEO strategy or requirements to deliver high-quality content. Review raw data containing the factors influencing search rankings and analyzes their use in SEO performance optimization. Creates tracking system to measure the relevance and popularity of website content. Conduct reviews for the landing page content keywords and advertisement text to ensure high relevance.

Market and customer analysis possesses knowledge of data gathering and reporting tools market data sources customer behavior analysis methodologies to be able to carry out the following responsibilities:

Designs targeted customer engagement processes based on customer analytics results. Capitalizes on the strategic opportunities that the effective use of customer analytics can bring to the organization. Interprets business risks and potential threats and opportunities using predictive modeling. Monitors global and regional market trends directions experiences and key players. Anticipates capitalizes on and drives changes in the market. Develops advanced tools and techniques for validating market research. Establishes alternative theories and models based on results of market research. Recommends methods for using web analytics to cultivate high value customers. Supports the integration of analytics with other applications such as enterprise data warehouses business intelligence tools and predictive analytic models. Leverages competitor and industry insights to gauge site success and inform future site strategies.

Applied business acumen possesses knowledge of industry and environmental factors business practices across one domain such as finance marketing sales technology business systems or human resources common business vernacular business practices across two or more domains such as finance marketing sales technology business systems and human resources and in-depth knowledge of related practices directly relevant business metrics and business areas to be able to carry out the following responsibilities:

Develops business strategy with executive leaders. Evaluates proposed business cases for projects and initiatives. Approves strategies initiatives and projects. Determines metrics and performance indicators. Contributes to strategic business decision making regarding key initiatives. Outlines business cases to be developed and drives delivery of work that has meaningful return on investment to the business. Develops new enterprise-wide processes and ways of working. Models industry best practices. Proactively engages in the external community to build Walmart’s brand and influence industry practices. Influences and shapes business vernacular. Provides overall direction by analyzing business objectives and customer needs developing communicating building support for and implementing business strategies plans and practices analyzing costs and forecasts and incorporating them into business plans determining and supporting resource requirements evaluating operational processes measuring outcomes to ensure desired results identifying and capitalizing on improvement opportunities promoting a customer environment and demonstrating adaptability and sponsoring continuous learning. Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps recruiting selecting and developing talent supporting mentorship workforce development and succession planning and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices developing consequences for violations or noncompliance and supporting the open door policy. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives engaging key stakeholders in the development execution and evaluation of appropriate business plans and initiatives and supporting associate efforts in these areas. Respect the individual builds high-performing teams seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customermember experience for all. Respect the individual creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities builds the talent pipeline fosters an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customer and company and regularly recognizes others contributions and accomplishments supports strategies and drives initiatives that attract and retain the best talent. Respect the individual builds strong and trusting relationships with team members and business partners works collaboratively and cross-functionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and action. Act with integrity maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmart’s goal of becoming a regenerative company by taking action to advance opportunity sustainability community and integrity eg creating fair opportunities for associates and suppliers driving local giving efforts. Act with integrity ensures that teams follow the law our code of conduct and company policies promotes an environment where associates feel comfortable sharing concerns and models our culture of nonretaliation listens to concerns raised by associates and takes action and enables others to do the same holds self and teams accountable for achieving results in a way that is consistent with our values. Act with integrity acts as an altruistic servant leader and is consistently humble self-aware.

Serve our customers and members delivers expected business results while putting the customermember first and consistently applying an omnimerchant mindset and acting with an every day low cost mindset to drive value and every day low prices for customersmembers. Serve our customers and members adopts a holistic perspective that considers data analytics customermember insights and different parts of the business when making plans and implementing strategies. Strive for excellence consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions and fosters an environment that supports learning innovation learning from mistakes and intelligent risk-taking and exhibits resilience in the face of setbacks. Strive for excellence drives continuous improvements supervises the adoption of new technology and supports digital disruption in line with Walmart’s business model.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and