(CAN) Senior Specialist, Strategic Account Management

Position Summary

This role manages various duties to promote Seller Growth by leveraging data, building relationships, and executing conversion-driving processes. Responsibilities include pricing, marketing, trust and safety, and escalation resolution to improve Seller offer visibility and conversion.

What You'll Do

The role liaises with internal stakeholders to measure, track, and analyze OKRs, including but not limited to pricing, marketing, trust and safety, product content, and reviews. Responsibilities include executing identified business strategies and tactics to drive incremental conversion by analyzing pricing data and developing actionable insights. The role also measures, tracks, and analyzes key Seller account metrics, preparing insights related to assortment, Seller resolutions, trust and safety, marketing, and progress on delivery of KPIs. Actioning Associate escalations to maintain trust and enable Seller Growth success is another key aspect of this role. Additionally, this role conducts business process analysis and re-engineering, recommending solutions to improve efficiency and effectiveness. Contributing to the training and support of associates affected by new systems and processes, including backup support, is also expected. Collaboration with cross-functional teams to achieve business objectives ensures the Marketplace aligns with broader goals and strategies in areas such as Technology, OMNI Merchandising, Marketing, SEO & Analytics, Site Merchandising, Legal, Compliance, and third-party interactions.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Advanced skills in Microsoft Excel and PowerPoint
• Strong communication abilities for data analysis and presentations to varied audiences
• Retail, management, or customer service experience preferred
• Team player with a track record of driving sales and delivering excellent customer service

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada