Analyst, People Services Generalist

Position Summary

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day.

At our Bangalore and Chennai office, more than 4000 strong engineers are helping accelerate innovative strategic initiatives. They collaborate seamlessly across Walmart Technology and Walmart eCommerce through a highly engaged, talent dense, global agile delivery model.

People Tech & Services Team:

The People Tech & Services team is a dynamic and multi-functional team spanning across several pillars like Contact Center, Data Services, Recruitment Services, Technology Operations and Employment Services. This Bangalore based team collaborates and works together with our colleagues based out of Bentonville (Arkansas) creating benchmarks around customer service delivery and superior associate experience. Employment services team focuses on handling requests related to Unemployment claims, Earnings/Employment verifications, and Wage Audits.

Our speed, accuracy, and on-time delivery of associate centric solutioning enables us to create the right mix of performance and agility in our daily operations. Our focus continues to bring in bright and fresh talents thereby ensuring a high-octane culture.

What You Will Do

• Process Unemployment Claims: Review and process unemployment claims following the process outlined on respective knowledge base/SOP
• Meet Deadlines: Ensure all claims and information requests are processed within the required timeframes to avoid delays.
• Gather Information: Collect necessary information from stores and other relevant contacts to support claims processing.
• Work with State Agencies: Communicate with state agencies to resolve issues, respond to requests for information, and ensure compliance with regulations.
• Team Player: Collaborate with team members, share knowledge, and contribute to a positive and supportive work environment.
• Ensure to process the required no. of claims and tasks while ensuring detail and accuracy.
• Maintain strict confidentiality of employee records and sensitive information related to payroll etc.
• Contribute to process efficiency via continuous improvement ideas

What You Will Bring

• Bachelor's degree in any field. (Preferably HR/Business Administration, or a related field.)
• Proficient in Microsoft Excel
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Must be willing to work in US hours.
• Excellent oral and written communication is a must
• Makes sound judgment and promote a customer/member focused environment
• Flexible working in different shifts including night shifts.
• Possesses strong written and verbal communication
• You inspire commitment through communication and influence and demonstrate adaptability while thinking and acting strategically.
• You proactively lead volunteer activities, programs, and initiatives to improve the community.
• You build and sustain internal and external relationships.

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity experts and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, Hybrid Work

We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we're able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in business, human resources, information technology, or related area. Option 2: 1 year's experience in business, human resources, information technology, or related area. Option 3: Associate's degree in business, human resources, information technology, or related area and 1 year's experience in business, human resources, information technology, or related area.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor's degree in business, human resources, information technology, or related area and 1 year's experience in business, human resources, information technology, or related field.

Primary Location

Pardhanani Wilshire II, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli, India