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Senior Manager, Customer Operations & Strategy
Drive the implementation of automation tools to enhance customer service efficiency.
New York, New York, United StatesSan Diego, California, United StatesSalt Lake City, Utah, United StatesPhoenix, Arizona, United StatesMiami, Florida, United StatesChicago, Illinois, United StatesAtlanta, Georgia, United States
Senior
2 weeks ago
Jerry
Jerry makes it really easy to save time and money on car expenses.
Job is no longer active
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✨ About The Role
- The Senior Manager, Customer Operations & Strategy will report to the VP of Insurance Operations and will be responsible for elevating customer experience.
- This role involves managing both onshore and offshore teams, optimizing workflows, and evaluating tools and systems.
- The successful candidate will leverage automation and GenAI technology to improve operational efficiency.
- Setting ambitious goals and maintaining a high-performance culture among teams will be key responsibilities.
- The role will focus on driving improvements in operational cost per customer, speed of customer request fulfillment, and customer satisfaction.
âš¡ Requirements
- The ideal candidate has experience managing a team of over 50 inbound contact center agents in a fast-paced, high-volume environment.
- A proven track record of driving team performance indirectly through first-line people managers is essential for success in this role.
- The candidate should have experience in making improvements to processes and training to enhance team efficiency.
- A strong problem-solving framework and a commitment to excellence are crucial traits for the successful candidate.
- The ability to communicate effectively with a diverse audience, from front-line employees to senior executives, is necessary.
Senior Manager, Customer Operations & Strategy
New York, New York, United States
Operations
Job is no longer active
About Jerry
Jerry makes it really easy to save time and money on car expenses.