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Customer Service Agent (remote) - Remote Eligible
Assist customers in making changes to their insurance policies with various carrier partners.
Remote
Entry Level
$18 - 21 USD / hour
1 month ago
✨ About The Role
- The Customer Service Agent will respond to inbound calls from existing customers.
- Responsibilities include processing service requests such as adding or removing vehicles and drivers.
- The role involves answering questions regarding existing insurance policies and making necessary changes.
- The agent will work to retain policyholders by finding solutions for customers considering cancellation.
- The position requires a commitment to providing enthusiastic and caring support to customers.
âš¡ Requirements
- The ideal candidate is someone who can effectively multitask and manage multiple competing priorities.
- A strong passion for helping others is essential for success in this role.
- Previous experience in customer service or a related field would be beneficial.
- The candidate should possess excellent communication skills to assist customers with their inquiries.
- A proactive approach to problem-solving is necessary, especially when dealing with customers at risk of cancellation.
About Jerry
Jerry makes it really easy to save time and money on car expenses.