Software Engineer - Growth & Insights Team

Software Engineer - Growth & Insights Team

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

We are seeking an Intermediate Software Engineer to join our Growth and Insights Engineering team. As an experienced member of our team, you will drive software engineering initiatives, get an opportunity to participate in technical decisions for robust, scalable solutions, and get mentored by engineers of high caliber.

As an engineer on the Growth and Insights team, you'll be working on the following:

• The analytics features that deliver key operational insights to our customers about their digital operations.
• Support the encouragement of the growth and maturity of our customer's usage of the whole PagerDuty product suite of features through insights and recommendations.
• Businesses rely on our metrics & insights to lower time to resolution, improve customer experience and reduce toil for their engineering teams. You'll help us realize our long-term vision for the product by architecting and building robust data transformation pipelines, flexible dimensional models and performant queries that scale to our increasing data needs.
• Responsible for the availability of our public analytics API, which helps customers build their own reporting capabilities on top of our platform. In addition to the backend data and API work, you will also help support the front end UIs that present the insights to the customer.

Key Responsibilities:

• From day one, you'll be designing, coding, testing and shipping backend applications or micro-services, APIs or front-end interfaces that ensure we deliver secure, highly reliable and scalable solutions to our customers.
• Build and develop the core infrastructure and tooling
• Help drive and define team standards by participating in code reviews
• Collaborate with product and UX to deliver the highest quality customer experiences
• Lead post incident reviews and drive systematic improvements to prevent recurring issues
• Collaborate with other engineering teams globally to define and implement development standards
• Champion observability and monitoring best practices across the organization
• Participate in a 24/7 on-call rotation. And yes, we use PagerDuty to manage our on-call schedules

Basic Qualifications:

• 2+ years of experience designing, building, and operating large systems with scalability, availability, and performance requirements.
• Development experience working on customer-facing and web-based systems.
• Experience with monitoring, observability and logging platforms (e.g. DataDog, New Relic, SumoLogic, Splunk, Segment)
• Proficiency in at least one programming language (e.g. Python, Java, Ruby, Elixir etc.)
• Have operational experience with modern data stack patterns & tools (e.g. ELT, Kafka, applying software engineering principles to data problems, etc.)
• Strong verbal and written communication skills.

Preferred Qualifications:

• Experience or school courses in AI based development creating agents
• Experience building user-facing public APIs
• Have built or worked on a customer-facing analytics product
• Have experience working with Elixir and Snowflake
• Experience working in a cloud data warehouse technology such as Redshift or Snowflake
• Understanding of data modeling (star schema, etc.), extract transform load (ETL) processes
• Have an eye for sleek design

This role is expected to come into our PagerDuty office 1 day per month, so you can thrive in your new role and fully embrace being a Dutonian!