Professional Services Consultant

Professional Services Consultant

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

PagerDuty is seeking a Professional Services Consultant to join our talented, customer-focused team! As Professional Services Consultant, you will report to the Expert Services leadership team and partner closely with key customers, sales, and product teams to deliver large-scale onboarding, custom integrations, and comprehensive platform implementations that enable customers to achieve their business goals through PagerDuty's platform. This is an exciting opportunity to help establish methodologies and repeatable processes for successful implementations while working in a rapidly growing startup environment that's introducing new approaches to services delivery. The ideal candidate is a technologist first with deep knowledge of IT monitoring tools, DevOps, or SRE practices and a passion for delivering exceptional customer experiences.

Key Responsibilities

• Lead end-to-end implementation processes from design to delivery, including custom integrations, service modeling, and provisioning of users, teams, services, schedules, and escalation policies
• Partner with customers to design and build integrations that provide seamless platform implementations and awesome customer experiences
• Develop and establish methodologies and repeatable processes to ensure successful implementations every time
• Manage multiple simultaneous customer engagements while identifying potential roadblocks and providing thoughtful solutions
• Communicate complex technical concepts clearly to stakeholders ranging from DevOps engineers to C-level executives across business and technical backgrounds

Basic Qualifications

• 5+ years of hands-on technical background with primary emphasis on IT Operations or Professional Services delivery
• Demonstrated Python and Javascript experience, especially within AWS Lambda and automation/scripting contexts
• Knowledge and ability to interact with common SaaS and traditional software APIs (REST, SOAP, WS), webhooks for integration development
• Hands-on technical background using AWS services (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM)
• Applicants must be currently authorized to work in Australia on a full-time basis.

Preferred Qualifications

• Deep technical knowledge with ITSM tools like ServiceNow, Jira, Remedy (ServiceNow Admin, Scripting, GScript/Rhino, Studio)
• Knowledge of infrastructure as code and DevOps SRE toolchains (GitHub, Terraform, Chef, Artifactory, JFrog, Nomad, Consul, Vault)
• Understanding of monitoring systems (DataDog, Dynatrace, Nagios, New Relic, Splunk, Zabbix)
• Advanced scripting abilities (Python, Javascript, Go, Ruby, Perl) and fundamental knowledge of Linux

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian!