Customer Service Coordinator

Customer Service Coordinator

JELD-WEN is currently seeking a Customer Service Coordinator to join our growing team.

Principle Duties and Responsibilities:

• Demonstrates understanding of all products and options
• Ability to handle a territory of dealers in our network providing support & technical knowledge.
• Supports incoming calls from dealer network & end users.
• Communication through Microsoft Outlook & phone with dealers.
• Follows through with all customer inquiries
• Communicates with customers and coworkers professionally
• Produces a significant volume of work efficiently
• Assist in marketing efforts; ensure that all clients have marketing and sales material necessary to make informed decisions
• Respond to customer inquiries via email and phone in a timely fashion
• Responsible for fulfillment of orders related to pre-sale support
• Responsible for processing orders and catching errors prior to submitting orders.
• Ability to facilitate sales effectively and efficiently (Product Knowledge)
• Other duties as assigned on a project basis (ie development of department tools for continual improvement of processes and client satisfaction)

Knowledge, Skills, Abilities:

• Previous customer service/sales skill
• Intermediate knowledge of PC operation
• Demonstrated communication skills
• Knowledge of word processing and spreadsheet software
• Intermediate to advanced typing skills

Education and Experience:

• High school, College degree preferred.
• 1-2 years Customer Service/Inside Sales Experience required

About JELD-WEN Holding, Inc.

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors.

What We Offer:

• Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days' vacation leave annually and receive ten paid holidays throughout the calendar year.
• Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.

Expected pay for this role is between $20.00 to $26.00 per hour and is based on experience and qualifications.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals' physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Nearest Major Market: San Diego