Financial Services Representative

Financial Services Representative

Are you a highly customer-focused individual with a passion for helping patients navigate the complexities of healthcare finance? Jefferson Healthcare is seeking a detail-oriented and empathetic Financial Services Representative to be a core support for our Revenue Cycle team. This role is the first point of contact for many patients and plays a critical part in ensuring a smooth and successful billing and collections process.

Key responsibilities include:

• Exceptional Customer Service & Communication: Serve as a primary contact for patients and Jefferson Healthcare employees, exhibiting exemplary customer service during all interactions. Handle incoming department calls, resolving or routing inquiries efficiently.
• Billing and Collections Support: Assist Financial Counselors and Billers with patient communications related to accounts, including making calls to patients or payers for billing resolution and collections. This includes determining and documenting appropriate payment arrangements with patients/guarantors.
• Payment and Financial Assistance: Process and collect patient payments both in the office and over the phone. Assist patients with questions regarding self-pay and uninsured billing processes and guide them through the Financial Assistance Application process.
• Revenue Cycle Operations: Monitor self-pay and uninsured patient accounts for timely follow-up. Resolve EMR work queue items and respond to and help prevent issues that lead to claim denial. Work collaboratively with other JHC departments to minimize patient billing and collections issues.
• Administrative and Documentation: Perform various clerical duties, including scanning, faxing, and filing for the Revenue Cycle department. Ensure all patient and payer interactions are thoroughly and clearly documented in Epic. Assist with cash drawer management, including closing and balancing duties.
• Department Support: Actively participate in staff meetings, offering ideas for process improvement. Help the Supervisor of Financial Counseling with department-specific tasks (e.g., Medicare Chart audits, marketing) as requested.

Schedule: 1.0 FTE; 40 hours/week; Day Shift, No weekends!

What can we offer you?

• Competitive salary
• Benefits package that is ranked in the top 1% in the state! Medical, dental, vision, retirement, PTO and more!
• Hands-on training

What you'll need:

• High school education or GED required
• Minimum of 1 year of collection and credit experience required
• Customer service training and experience required
• Must complete Financial Counseling Training within 12 months of hire required
• Knowledge of online computerized patient billing systems preferred
• Knowledge of collection laws and procedures preferred

To apply, please visit our careers website at https://jeffersonhealthcare.org/healthcare-careers/

This position will remain open until filled. Jefferson Healthcare is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply. Disclaimer: As part of Jefferson Healthcare's commitment to a safe and high-quality workplace, all candidates are required to complete pre-employment screenings, including a criminal background check, and for certain positions, a drug test. Screenings are conducted in accordance with RCW 43.43.815, RCW 43.43.830–.842, and RCW 49.44.240, as well as Jefferson Healthcare's Drug and Alcohol Policy. Roles designated as safety-sensitive may be tested under a standard or modified (non-THC) drug panel, consistent with Washington State law.