Marketplace Account Manager - Remote Eligible

Marketplace Account Manager - S3

Location: Remote USA

Reports To: Marketplace VP

The Role:

We're seeking a proactive, client-focused Marketplace Account Manager to lead dealer success on the JD Power Darwin Marketplace. In this hybrid role, you will engage dealerships directly—on-site, virtually, and in-office—to ensure platform adoption, drive inventory activity, and support overall marketplace engagement.

The Impact You Will Have in This Role:

Your efforts will directly contribute to dealership retention, transaction volume growth, and optimization of the JD Power Darwin Marketplace. You will play a key role in educating clients, resolving roadblocks, and improving the customer experience, ensuring dealers maximize value from their marketplace presence.

What You'll Be Doing in This Role:

• Drive participation and inventory engagement from assigned dealer accounts
• Conduct onboarding and training sessions to support platform usage
• Educate dealers on inventory listing, merchandising, and bidding tools
• Build and maintain relationships with dealership personnel and decision-makers
• Monitor dealer activity and recommend improvements or actions
• Promote new features and capabilities to increase adoption
• Collaborate with internal teams to support issue resolution and process improvement
• Report on dealer engagement metrics and highlight growth opportunities

Qualifications of this Role:

• 3–5+ years of experience in automotive sales, dealer relations, or digital marketplaces
• Strong communication skills and confidence engaging both in-person and virtually
• Experience with dealership software platforms and digital retailing tools
• Self-sufficient and organized, with a proactive approach to customer management
• Ability to interpret activity data and provide actionable recommendations

The Hiring Manager says:

"I'm looking for someone who can build trust with our dealer partners, speak their language, and proactively guide them to succeed in a fast-paced digital environment. Someone with hustle, empathy, and the mindset of a trusted advisor."

The Way We Work:

• Leader Led
• Remote First
• Foster Flexibility
• Reward Performance
• Time Off Matters

Company Mission:

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.

Our Values:

At J.D. Power, we strive to be Truth Finders, Change Makers, and Team Driven - the distinct behaviors that, together, define our unique culture.

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.