Marketplace Sales Operations Manager

Marketplace Sales Operations Manager

At JD.com, also known as JINGDONG, we are building one of the world's most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you'll have the space to shape the future with us.

You'll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

We are seeking a Marketplace Sales Operations Manager to drive commercial performance across Joybuy's UK marketplace. In this role, you will own the core sales operating mechanisms that enable seller growth, revenue performance, and execution excellence across the platform.

You will sit at the centre of the commercial organisation, translating strategy into execution through forecasting, pipeline management, performance tracking, and incentive design. This role is ideal for a highly analytical and commercially driven operator who can build scalable sales infrastructure and drive measurable business outcomes in a fast-paced marketplace environment.

Own day-to-day sales operations for the UK marketplace, ensuring consistent execution against revenue, GMV, and performance targets.

Develop and manage sales forecasting, target setting, and performance tracking frameworks across sellers and categories.

Define and optimise lead identification, segmentation, and assignment processes, ensuring efficient pipeline coverage and prioritisation.

Build and maintain performance dashboards and trackers, providing clear visibility on pipeline health, conversion, and sales productivity.

Establish and monitor sales KPIs, driving accountability and continuous performance improvement across the commercial team.

Design and manage sales incentive frameworks, including target setting, attribution models, and performance measurement.

Monitor key business metrics, conduct deep-dive analyses, and identify actions to improve seller performance and overall marketplace outcomes.

Partner with Account Management teams to drive seller growth plans, including assortment expansion, pricing optimisation, and campaign execution.

Build and optimise sales processes and operating rhythms (weekly reviews, pipeline reviews, business performance cadences).

Conduct competitive analysis and market benchmarking to inform commercial strategy and identify growth opportunities.

Collaborate cross-functionally with Product, Marketing, Operations, and Customer Support to ensure alignment and execution of commercial initiatives.

Proven experience in sales operations, marketplace operations, or commercial analytics within e-commerce.

Strong understanding of marketplace performance levers, including pricing, promotions, assortment, and conversion drivers.

Demonstrated ability to build forecasting models, manage pipelines, and drive revenue growth through data-driven decisions.

Experience designing sales KPIs, performance frameworks, and incentive models.

Highly analytical, with the ability to translate complex data into clear, actionable insights.

Structured and performance-driven, with strong attention to detail and execution discipline.

Comfortable operating in fast-paced, high-growth environments, managing multiple stakeholders.

Fluent in English and other European Languages preferred.

At JD.com, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Take the next step in your career, apply now and explore the opportunities we have to offer.