Business Operations Lead - Marketplace International

Business Operations Leader

At JD.com, also known as JINGDONG, we are building one of the world's most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you'll have the space to shape the future with us.

You'll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

As a Business Operations Leader, you will lead the operational engine behind Joybuy's marketplace growth. You will own the end-to-end operational strategy, enabling sellers, country teams, and internal stakeholders to achieve their goals through best-in-class processes, insights, and tools. You will manage a high-performing team responsible for sales enablement, operational workflows, analytics, and overall planning and reporting, ensuring the business runs efficiently and scales effectively.

This is a strategic role that combines operational leadership, data-driven insights, and cross-functional collaboration. You will work closely with marketplace country leads, product, and commercial teams to drive growth and improve the seller and customer experience at every touchpoint.

What You'll Do:

• Define and implement scalable processes across sales, seller onboarding, and marketplace operations to maximize efficiency and growth
• Coordinate overall business planning, performance reporting, and forecasting across the marketplace
• Translate operational insights into strategic recommendations for leadership
• Oversee CRM systems, analytics, and operational workflows to empower teams to work faster and more effectively
• Build and maintain seller training programs, guides, videos, and webinars to ensure sellers can maximize performance on the marketplace
• Develop dashboards, KPIs, and reporting frameworks to track performance, highlight trends, and provide actionable insights to leadership
• Analyze operational data to identify bottlenecks and opportunities for improvement
• Improve processes to ensure fast resolution of inquiries, disputes, and operational issues, maintaining high satisfaction for sellers and buyers
• Act as the escalation point for major operational challenges and translate learnings into process and improvements
• Lead, mentor, and grow a high-performing team responsible for operations, planning, reporting, and seller enablement
• Collaborate cross-functionally with product, commercial, and country teams to align operations with marketplace growth goals

About You:

• Proven leadership experience in marketplace operations, with a track record of scaling teams, processes, and platforms across multiple markets
• Demonstrated ability to drive operational excellence and efficiency, including optimizing seller onboarding, enablement, education, and customer support workflows
• Strong analytical and strategic mindset, able to translate complex data into actionable insights that directly impact business performance
• Structured, performance-driven, with a balance of technical proficiency, business acumen, and commercial judgment
• Comfortable operating in fast-paced, high-growth environments, managing multiple stakeholders across functions and geographies
• Fluent in English and other European Languages is a plus

At JD.com, we're committed to building a diverse and inclusive workplace where everyone can thrive. We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply? Take the next step in your career, apply now and explore the opportunities we have to offer.