Sales Floor Assistant - Northtown Mall

Sales Floor Assistant

As the Sales Floor Assistant, you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution, training and developing associates and executing sales building programs. Primary responsibilities include:

• Customer Service & Sales: Models and holds team accountable for delivering outstanding customer service. Actively listens to customer issues to resolve problems.
• Door to Floor / Restock / RFID & Inventory: Works with Merchandise Supervisor to plan upcoming merchandise placement plans. Assists with the execution of inventory processes.
• SET / Visual / Environment: Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance.
• Omnichannel: Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed.
• General Operations: Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities.

Performance standards include supporting company shrink and safety initiatives, consistently meeting established performance standards for the role, including product and service sales, customer service, profit, productivity, and attendance.

Core competencies include results, ownership, and intensity. If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise.

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop.

Pay Range: USD $18.25/Hr - USD $22.82/Hr.