Men’s Clothing Sales Associate - North Star Mall

Position Summary

The Men's Clothing Sales Associate delivers a best-in-class customer experience by driving sales, providing expert product knowledge, and maintaining a visually compelling sales floor. This role focuses on building client relationships, executing merchandise recovery, and accurately communicating merchandise-on-hand opportunities to support store performance and profitability.

Key Responsibilities

Customer Experience & Sales

• Drive sales performance through personalized service and proactive engagement.
• Utilize suggestive selling techniques to increase units per transaction and strengthen customer loyalty.
• Offer knowledgeable style guidance, fit recommendations, and product solutions based on customer needs.
• Maintain a positive, professional, and customer-focused presence at all times.

Clienteling

• Build and maintain a personal client book through relationship-building, follow-up communication, and outreach.
• Leverage client data, preferences, and history to increase repeat visits and long-term loyalty.
• Deliver a personalized shopping experience that aligns with each client's lifestyle and wardrobe needs.

Merchandising & Presentation

• Execute daily merchandise recovery to ensure the sales floor is neat, organized, and visually appealing.
• Support floor set execution, replenishment, folding standards, and visual direction as assigned.
• Ensure merchandise is properly sized, signed, tagged, and displayed according to company standards.

Inventory & Operations

• Verify merchandise-on-hand (MOH) accuracy by checking stockroom and sales floor quantities.
• Identify, document, and communicate out-of-stock issues, replenishment needs, and inventory discrepancies.
• Assist with shipment processing, product organization, and inventory control procedures.
• Adhere to all operational policies and asset protection guidelines.

Core Competencies & Accomplishments

• Sales Focus - Drives sales performance through confident engagement, strong product knowledge, and effective suggestive selling; identifies opportunities to maximize revenue and customer satisfaction.
• Customer Service Excellence - Provides exceptional service through active listening, personalized recommendations, and positive interactions; ensures every customer feels supported and valued; takes responsibility for creating a seamless experience.
• Clienteling & Relationship Building - Builds lasting customer relationships through outreach, follow-up, and tailored service; maintains accurate client records to support repeat business and higher sales potential.
• Results Orientation - Makes informed decisions that support sales, customer satisfaction, and operational efficiency; adapts quickly to changing business needs while maintaining high performance standards.
• Ownership & Accountability - Takes responsibility for personal actions, sales results, and customer interactions; follows through on commitments; supports the team with a cooperative and solution-oriented mindset.
• Merchandising Excellence - Maintains the store's visual appeal through consistent recovery, accurate sizing, and adherence to visual standards; helps create an inviting shopping environment.
• Inventory Awareness - Ensures accurate merchandise-on-hand levels, identifies stock issues, and communicates gaps promptly; supports inventory integrity and product availability for customers.
• Urgency & Efficiency - Works with energy and focus, prioritizing tasks to support both sales and operational needs; takes initiative to resolve issues and elevate the customer experience quickly.

Qualifications

• 1+ year of retail, apparel, or sales experience preferred.
• Strong communication and interpersonal skills.
• Ability to provide styling suggestions with confidence and professionalism.
• Highly organized with strong attention to detail.
• Ability to stand and move for extended periods and lift moderate-weight items.
• Comfortable working in a fast-paced, customer-driven environment.

Pay Range USD $12.00/Hr -USD $15.00/Hr.