People Shared Services Representative I

People Shared Services Representative I

Under close supervision, this position is responsible for providing support to employees on standard People department inquiries. The incumbent is the initial contact to provide guidance on policies, procedures, employee records, and department systems. This position will be assigned to a function with opportunities to service different areas within the People Shared Services group.

Key Responsibilities

• Provide self-service guidance to employees related to the accuracy and completeness of personnel records; maintain a high level of data integrity and protection of personally identifiable information (PII) in systems
• Research and provide personalized information and solutions to routine incoming employee inquiries via phone calls, emails, and chats; inquiries may include, but are not limited to, benefit programs, payroll, People Department policies and procedures, and I-9 processing
• Identify and escalate to appropriate teams for lengthier and/or more complex questions
• Ensure all paperwork and data received is processed accurately and in a timely manner
• Meet acceptable standards of service center metrics, such as unavailable time, resolution and processing accuracy and timeliness
• Maintain documentation of all transactions and assign to appropriate parties using the internal management tool
• Perform additional administrative duties as the need arises

Qualifications

High School Diploma/GED with up to 1 year of experience in contact center, customer service, or related field, and/or military equivalent AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences:

• Experience using computers and phones in a professional/office setting
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to act professionally, maintaining composure and confidentiality
• Ability to follow established procedures
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker
• Ability to manage multiple priorities
• Ability to work individually or as part of a team
• Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all interactions
• Ability to learn new technologies related to the job
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Ability to process information with high levels of accuracy
• Proficient computer skills, including Microsoft Office suite (PowerPoint, Excel, Outlook, etc.)
• Knowledge of approaches and techniques for recognizing, anticipating, and resolving problems
• Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner
• Ability to protect sensitive data to ensure privacy during the process of storage and communication

Preferred Qualifications

• Spanish speaking or other multilingual capability

This position is not eligible for employment-based sponsorship.

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.