Director Of Operations

Director Of Operations

The Director Of Operations – Baie D'Urfé, West Island Of Montreal ensures the smooth operation and integration of various departments, with a focus on Distribution, Service, and MIS, within the JAM Canada Music Group (Erikson Consumer, Erikson Audio, Erikson PRO, Coast, and over 14 other divisions). This role oversees the flow of products from vendors to warehouses and ultimately to customers, while serving as a key liaison with departments at the corporate headquarters in Montreal. This individual is responsible for establishing and reporting on KPIs, tracking budgets, and resolving operational challenges. The position is a key member of the group's management team.

Strong interpersonal and leadership skills, with the ability to communicate and promote concepts and ideas effectively.

• Building collaborative relationships with business partners to optimize information flow, product movement, procedural execution, and overall performance
• Providing regular reporting to senior management on activities and achievements
• Analyzing performance data to identify opportunities for improvement across warehouse operations
• Leading operational activities at distribution centers, coaching team members, supporting development, and driving departmental goals
• Setting performance objectives and reporting on KPIs such as Cycle Time, On-Time In-Full, Cost/Case
• Developing, executing, and monitoring departmental budgets aligned with productivity, quality, and efficiency goals

We are looking for a strategic business partner to lead logistics, warehousing, and service departments, while supporting process improvements, budgeting, forecasting, and cost-reduction initiatives. This position reports to the Vice President of Operations for the JAM Group of Companies.

We are committed to providing a safe and healthy work environment. All candidates should expect adherence to workplace safety protocols, including compliance with local health and safety regulations and internal safety standards.

We value diversity and inclusion, striving to create a culture where everyone feels included and celebrated. We are committed to flexible working arrangements to meet the diverse needs of our team members and stakeholders. Join us in shaping the future of communication at DCC Technology and drive forward initiatives that make a real difference.