Customer Service Representative

Customer Service Representative

JAM, making the world sound better, one brand at a time! Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

Job Title: Customer Service Representative

Division: JB&A

Location: San Rafael, CA

Schedule: Monday to Friday 8:30-5:30

What You Will Do

We are looking for a motivated and well-spoken Customer Service Representative to join our Sales team. The Customer Service Representative will be responsible for servicing our current clients, developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process.

To be successful as a Customer Service Representative you must be able to build rapport and achieve customer satisfaction. A top Customer Service Representative should be very competitive and a good listener.

Responsibilities

• Building/strengthening relationship with client base.
• Keep track of purchase orders, issuing RMAs for warranty claims, responding to order inquiries, tracking samples, issuing credits, etc.
• Keep our customers updated with price lists and promotions.
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information.
• Keeping up with product, service information and updates.
• Creating and maintaining a database of current and potential customers.
• Explaining features of products and services.

What We Are Looking For

• Previous experience in an outbound call center or a related sales position.
• Excellent phone and people skill manners with customer service skills.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office
• Strong organizational skills and the ability to multitask.

Safety Statement: We are committed to providing a safe and healthy work environment. All candidates should expect adherence to workplace safety protocols, including compliance with local health and safety regulations and internal safety standards.

Diversity Statement: We value diversity and inclusion, striving to create a culture where everyone feels included and celebrated. We are committed to flexible working arrangements to meet the diverse needs of our team members and stakeholders. Join us in shaping the future of communication at DCC Technology and drive forward initiatives that make a real difference.

Come JAM with us… we not only work hard but play just as hard. Want to take your career to the next level? Click here to view all our current openings!

While we appreciate your interest, please note that only qualified candidates will be contacted.