Customer Service Representative

Join JAM Industries

Don't skip a beat, apply to JAM Industries! JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering only the best customer service!

Choosing JAM Industries means joining the largest distributor of consumer electronic goods, pro-audio equipment, and musical instruments in the world. Since 1972, our love of music has driven us towards continuous innovation which has allowed us to stay true to our mission of delivering only the best customer service!

At JAM we not only work hard, but play just as hard. Do you want to take your career to the next level? Click here to view all our current openings!

Ready to join our team?

• We have your health in check – we offer a wide range of competitive group benefits such Health & Dental, Vision, Life, Critical Illness, Short and Long-Term Disability as well as a generous wellness incentive and an Employee Assistance Program.
• We value work life balance and offer a casual and fun environment.
• Lively social calendar…there is always something for everyone!
• Generous employee discount on all our cool gear.
• Convenient location with access to free parking.
• On-going learning opportunities.
• Not to mention the opportunity to work in a highly talented, winning team!

We are in pursuit of creative, confident, charismatic go-getters!

Currently Looking For - Customer Service Representative (The Music People)

Location: Berlin, CT | Hours: 8:30am - 5:00pm

What you will do:

• Answer incoming calls and e-mails;
• Taking orders and enter them into the ERP system;
• Follow-up on the status of client orders;
• Process credit notes;
• Monitor EDI and other automated forms of order entry;
• Place proactive outbound client calls to a qualified dealer base;
• Processing drop-shipments and on-line orders as required;
• Completing clerical duties, on an on-going basis including RMA processing, ETA updates;
• Provide clients and remote Sales Representatives with answers to sales inquiries.

What we are looking for:

• Must be available to work from 8:30am - 5:00pm;
• 1 – 2 years of relevant customer service experience and/or retail consumer electronics experience;
• Proficiency with Microsoft Office applications;
• Bilingual - excellent communications skills and interpersonal skills, Spanish is an asset;
• Demonstrated organizational ability and follow-through;
• Demonstrated ability to work in a fast paced, dynamic environment;
• Demonstrated ability to work harmoniously in a team as well as autonomously;
• Strong attention to detail;
• Ability to work Canadian Holidays;
• Experience with Live and Recorded sound is an asset.

While we appreciate your interest, please note that only qualified candidates will be contacted.