Servicenow TPM For CCX Group - India

ServiceNow Tpm For Ccx Group - India

Role Overview: We are seeking Technical Product Managers (TPMs) to support the Success Project. These roles are designed to complement the work of existing TPMs — enabling faster product planning, execution, and delivery. While the existing TPMs focus on strategy, roadmap alignment, and stakeholder engagement, the contract TPMs will provide hands-on support in solutioning, requirements management, execution tracking, and hypercare stabilization.

Key Responsibilities:

• Platform Solutioning & Support
• Perform L1 and L2 solutioning on the ServiceNow platform.
• Collaborate with architects and designers to refine requirements and validate feasibility.

• Requirements & Story Management
• Break down PRDs into detailed user stories.
• Manage backlog, maintain story hygiene, and ensure stories are test-ready.
• Track delivery status and follow up with engineers to ensure on-time execution.

• Execution & Delivery Support
• Drive UAT testing, validate outcomes, and close development tasks.
• Provide structured reporting on progress, risks, and blockers.

• Hypercare & Incident Management
• Support post-go-live stabilization during the hypercare period.
• Triage incidents, track resolution, and report on hypercare performance.

• Collaboration with Core TPMs
• Complement existing TPMs by focusing on execution and delivery, while they drive strategy and business alignment.
• Ensure smooth handoffs and visibility across all levels of product management.

Required Skills & Experience:

Hands-on knowledge of the ServiceNow platform with ability to solution requirements. Experience translating business requirements / PRDs into detailed user stories. Strong backlog management, story hygiene, and execution-tracking skills. Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira). Strong communication and reporting skills, with ability to simplify complex topics. Exposure to hypercare, incident triage, and post-go-live support.

Preferred Qualifications:

4–7 years of TPM or equivalent experience in SaaS / enterprise platforms. Experience with Customer Success, CSP, or related ServiceNow modules. Ability to operate in fast-paced, cross-functional environments with global teams.