View All Jobs 125742

Traffic Operations Quality Control And Automation Specialist - Ocoee, FL

Automate extraction and reconciliation of Road Ranger operational errors from SunGuide reports
Ocoee, Florida, United States
Mid-Level
$45,000 – 60,000 USD / year
2 weeks ago
Jacobs Solutions

Jacobs Solutions

A global provider of technical, professional, and construction services in various industries, including infrastructure, aerospace, and cybersecurity.

39 Similar Jobs at Jacobs Solutions

Traffic Operations Quality Control And Automation Specialist

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

At Jacobs, we challenge what is currently accepted, so we can shape innovative and lasting solutions for tomorrow. Through the delivery of our operations and maintenance services, you'll make it simpler and more seamless for our municipal clients to operate safely and efficiently, empowering communities to focus on what matters most to them – people.

As a Traffic Operations Quality Control and Automation Specialist, you'll join a collaborative team ensuring that our clients can deliver their services – uninterrupted. Based in Ocoee, FL, you'll be responsible for ensuring the accuracy, completeness, and compliance of Traffic Operations programs through detailed monitoring, auditing, and data quality control. This position supports key programs including TMC operations, Road Rangers, and RISC programs. The Specialist will lead efforts to automate routine tasks, develop performance metrics and dashboards, enhance contract compliance, and drive continuous process improvements that optimize operational efficiency and safety.

Key Responsibilities:

Automation Duties

• Automate extraction, flagging, and reconciliation of Road Ranger operational errors from SunGuide reports.

• Develop scripts or dashboards to audit Road Ranger shift times and non-patrol activities.

• Lead data collection & consolidation efforts resulting in automated tracking of RISC response and clearance times using vendor, Asset Maintenance contractor, GPS, and SunGuide data.

• Implement alert systems for Wrong Way Driver events from SunGuide and vendor sources.

• Lead data collection & consolidation efforts resulting in automated data population of STEALTH and RITIS incident reports using FHP dispatch data (CAD) and SunGuide reporting.

• Create automated scheduling and messaging workflows for DMS via SunGuide.

• Collaborate with subject matter experts to develop workflows for automation of third-party data ingestion.

• Be the champion for automation in Traffic Operations

Quality Control Duties

• Perform regular monitoring and auditing of Traffic Operations programs, including:

• Fatal event and secondary crash data review

• Wrong Way Driver monitoring using SunGuide and vendor data

• RISC response time verification in SunGuide

• Road Ranger user access and contract overtime auditing

• Audits of Traffic Operations metrics including Road Ranger shift start/end times and non-patrol activities

• Query SunGuide to identify and report Road Ranger operational errors

• Assist with invoicing and contract documentation for Turnpike Road Ranger programs

• Maintain and inventory Traffic Operations records for compliance with retention policies

Growth & Process Improvement Duties

• Collaborate with IT and operations to automate routine QC tasks and develop data extraction tools

• Create and maintain KPIs and performance dashboards to communicate program effectiveness

• Document and update standard operating procedures (SOPs) and best practices for operational and quality assurance workflows

• Validate and quality-check third-party data sources prior to integration with operational systems

• Conduct contract compliance audits beyond Road Ranger contracts as needed

• Lead training sessions and coordinate quality improvement initiatives with field and vendor teams

• Participate in incident data analysis and after-action reviews, recommending improvements to operational procedures

• Support technology pilot testing and provide feedback to system developers

• Oversee document retention processes and assist with public records requests as necessary

Bring your team-focus, adaptability, and commitment to excellence, and we'll help you grow what drives you – and deliver the world's most challenging Operations.

#OMFS #BIA #OurJacobs #BoldlyMovingForward #ChallengeAccepted

• 3–5 years of experience in traffic operations, quality control, data analysis, or a related field, preferably with exposure to transportation programs or operational auditing.

• Familiarity with Traffic Management Center (TMC) operations, SunGuide system, Road Ranger programs, and RISC initiatives is highly desirable.

• Associate's degree in Transportation, Engineering, Public Administration, Data Analytics, or two years of experience in a related discipline preferred

• Driver's license with no major infractions

Working Conditions & Physical Requirements:

The physical and environmental demands required to perform the essential duties of this position include standing, walking, sitting, coordination, balance and agility demands, which may include the ability to stoop, kneel, squat, grasp, reach, perform repetitive hand movements. Additional demands may involve a specific level of dexterity, grip strength, climbing and cardiorespiratory demands. The work areas may be indoor, outdoor, have loud noise, active machinery, high pressure fluid systems, electrical equipment, confined spaces, heights and depths, fumes, air borne particles, noxious gases, and chemicals. The use of appropriate safety equipment will be mandatory in these areas to prevent hazardous contact. Ability to lift up to 25 pounds.

Jacobs' health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, one floating holiday, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.

The base salary range for this position is $45,000.00 to $60,000.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Onsite employees are expected to attend a Jacobs Workplace on a full-time basis, as required by the nature of their role.

+ Show Original Job Post
























Traffic Operations Quality Control And Automation Specialist - Ocoee, FL
Ocoee, Florida, United States
$45,000 – 60,000 USD / year
Operations
About Jacobs Solutions
A global provider of technical, professional, and construction services in various industries, including infrastructure, aerospace, and cybersecurity.