HR Employee Services Professional

HR Employee Services Professional

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

As an HR Employee Services Professional, you'll deliver employee support on various HR subject matters. You will work with your team to respond to employee inquiries and leadership requests via tickets in Global People Services (ServiceNow) and, as needed, distribute action items to team members while providing accurate, reliable and timely responses to internal and external customers. Your excellent customer service, collaboration and time management skills will lead you to success! This is a hybrid position in Knoxville, Tennessee.

In this HR support role, you will:

• Be responsible for specialist level support (Tier2) in one or more areas of Human Resources
• Respond to and resolve inbound tickets from employees and external customers
• Administer HR policies and procedures that cover multiple HR areas
• Maintain confidentiality of department and employee information according to established practices
• Possess the ability to organize and prioritizes workload
• Possess the ability to work independently with minimal supervision
• Adhere to metrics and Service Level Agreements (SLAs) where applicable
• Regularly scan knowledge to ensure relevant content is readily available to our employees
• Perform other assigned duties and tasks

At Jacobs, we believe in #TogetherBeyond, living inclusion, diversity, and cohesion; nurturing opportunity and encouraging career growth through mentorship and exemplary leadership; operating with the utmost integrity. We'll help you grow, pursue, and fulfill what inspires you – so we can make big impacts on the world, together.

Here's what you'll need:

• Bachelor's degree in Human Resources or related field or equivalent experience
• 3 -5 years of relevant work experience
• Solid understanding of various software/hardware, preferably Oracle HRIS
• Possesses strong interpersonal and customer service skills
• Ability to work well across teams
• Strong verbal and written communication skills; demonstrated ability to communicate effectively with peers, management, employees and vendors
• Strong organizational and time management skills
• Strong attention to details
• Resourceful, agile, organizationally savvy

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, one floating holiday, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.

The base salary range for this position is $50,000.00 to $58,000.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on January 09, 2026. This position will be open for at least 3 days.

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we're keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.

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