Director Of Operations, Northwest Water Market

Northwest Director Of Operations

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Are you a visionary leader ready to shape the future of water infrastructure across the Northwest from Hawaii to the Dakotas? Do you embrace innovative solutions to provide our clients and communities the very best from a worldwide delivery team? If you are – come join our purpose-driven team of 500+ professionals spanning eight states, where innovation, sustainability, and people-first leadership drive everything we do.

We are excited to announce a career opportunity for which we are seeking expressions of interest from qualified candidates who wish to be considered for the Buildings and Infrastructure Americas (BIA) Northwest Director of Operations overseeing our $100M+ annual net revenue portfolio. This is a fast-paced position reporting directly to the Executive Director of Operations and will have direct reports inclusive of Department Leaders, Managers of Projects, and select others. The successful candidate will bring a collaborative approach to cultivating partnerships with a wide range of cross-functional teams and leaders from finance, sales and people partners including HR, Talent Acquisition, Health & Safety, and Jacobs Employee Network (JEN) leaders.

Business Metrics and Key Performance Indicators:

This position is responsible for delivering the fiscal year annual plan, inclusive of:

Bottom line growth (net revenue and operating margin) year over year consistent with CAGR and SAM

Delivering operating margin with proportional gross margin (GM) to general and administrative (G&A) per FY Plan GM:G&A ratio

Achieving net hiring goals, both US based and global (i.e. Global Aligned Team Members) needed to achieve both Billable Hours (BH) and Global Integrated Delivery (GID) Hours

Top line growth (jointly with sales team), inclusive of lowering booked to billed time

Continual delivery and improvement year over year of Days Sales Outstanding (DSO)

Responsibilities:

As Director of Operations, you will lead a high-performing team and drive operational excellence, financial performance, and strategic growth for the Water Performance Unit (PU). You'll be a key member of the Northwest Leadership Team, and you will be a champion for innovation, inclusion and growth.

Financial Leadership

Bringing executive level business/financial acumen to deliver business KPIs and identify margin expansion opportunities

Lead quarterly Water PU business forecasts against fiscal year plan

Team & Talent Development

Enterprise leadership, along with inspiring and mentoring future leaders through coaching and career development

Lead key recruiting and retention efforts, including creating a culture of caring that invests in our people and results in continued low attrition and highly engaged teams

Client & Market Engagement

Drive market expansion through strategic partnerships and client engagement, in partnership with sales, regional technologist and alternative delivery leads

Grow global delivery models, including driving and promoting use of global delivery centers (GDCs) to meet client commitments, bring innovation solutions from around the world and to maintain a growth mindset.

Operational Excellence & Risk Management

Promote BeyondZero, quality, and safety programs to create an incident- and injury-free culture

Serve in key roles for higher risk projects and top pursuits, inclusive of engaging with Jacobs contracting, risk and legal teams as appropriate.

Here's what you'll need:

Proven success in managing large, geographically dispersed teams

Strong financial acumen and experience with P&L ownership

Track record of operational transformation and driving growth

Inclusive leadership style with a passion for people development

Demonstrated ability to prioritize and execute top business needs, while flexing to changing needs (maintain agile pace of play)

Champion for both global delivery and digital delivery

Market knowledge of trends and drivers in the water market, inclusive of alternative (design build) delivery.

15+ years in operations leadership, preferably in infrastructure or water markets

Engineering or business degree, masters preferred

Jacobs' health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, one floating holiday, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.

The base salary range for this position is $217,500.00 to $340,000.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.