Teamlead Service Support (w|m|d)

Teamlead Service Support (w|m|d)

JDE Peet's is the world's largest pure coffee and tea company with headquarters in the Netherlands. For more than 265 years, JDE has been inspired by the belief that there is something amazing about a cup of coffee. Today, JDE unleashes the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands, including Jacobs, Senseo, Tassimo, L'OR, Douwe Egberts, OldTown, Super, Pickwick, and Moccona.

What is it like to work at JDE Peet's?

We pride ourselves on our passionate, committed employees who challenge the status quo and do their best in everything they do. Our goal is simple but ambitious - JDE Peet's: A coffee & tea for every cup!

At JDE Peet's, we not only mix in - we mix ourselves in. Every day, we are progressive in our views, ambitious in our nature, inventive in our actions, and determined in our approach to provide special coffee and tea moments to all people around the world.

Job Description

• Leadership of a central service support team in sales and operations backoffice
• Responsibility for end-to-end processes around machine orders, installations, and deinstallations including continuous development
• Ensuring the data quality of machine and spare part master data
• Close cross-departmental collaboration with sales, supply chain, IT, and external partners
• Responsibility for quality, governance, and compliance issues including audits and controls
• Management of training and educational activities in the service environment

Qualifications

• Completed higher education or comparable training or further education
• At least 3 years of leadership experience, ideally in a process or system-related environment
• Experience in building, developing, or transforming processes and organizations
• Very good understanding of end-to-end processes in sales, operations, or service environments
• Practical experience with CRM and ERP systems, ideally Salesforce and SAP
• Structured, analytical, and pragmatic working method

Additional Information

Your Benefits:

• Award-winning pension scheme including occupational pension provision
• Flexible working hours & 30 days of vacation
• BSAG Job ticket
• Corporate benefits
• EGYM Wellpass
• Subsidy for workplace glasses and/or contact lenses
• Job bike
• Subsidized lunch in the company canteen
• Social counseling

Start date: 01.02.2026 Duration: indefinite Location: Bremen Working hours: 40 hours/week

Diversity, equity, and inclusion are values we embed and live in the company under the roof "TrueYou" and create an environment for all employees that is characterized by diversity and variety, fairness and justice, and a sense of belonging that allows everyone to fully develop their potential.

If we can accommodate you with adjustments in the application process due to special needs, please let us know. We are happy to be there for you. DE&I is embedded in our global sustainability strategy: