Manager, Print And Mail Services

Manager, Print And Mail Services

The Manager, Print and Mail Services is responsible for the development and support of Jackson's transactional print systems, print-on-demand environment, and mail inserting operations. The Manager directs Print and Mail Services staff and print/mail activities to ensure effective and efficient utilization of print and mail technology. Additionally, the Manager develops plans and strategies to improve processes, implement new technologies and methodologies.

Essential Responsibilities

• Delegates and prioritizes work within the department, troubleshoots issues and motivates staff to ensure production standards are met and/or exceeded.
• Directs staff and is accountable for personnel actions including hiring, performance and salary reviews, coaching, corrective action, and terminations.
• Provides leadership, team building, support, coaching, scheduling, and mentoring to their team across multiple locations, shifts, and including hybrid workers.
• Identifies efficiencies and quality control measures to improve productivity and reduce waste for output production.
• Identifies workflow and quality related issues that may impact Service Level Agreements (SLA's).
• Provides leadership and support with risk management in identification, reporting, and post incident follow-up.
• Coordinate's recovery activities during production outages, escalating to both IT and Operations teams as needed.
• Provides leadership in the strategic planning with other Jackson leaders in the design and implementation of new processes and procedures in support of corporate initiatives.
• Coordinates and leads projects for print and mail hardware acquisition, utilization improvements, and retirement.
• Produces KPI reports for equipment usage and hardware related problems.
• Coordinates the development of the department's annual budget and maintains budgetary responsibilities.
• Researches and identifies opportunities for improving production processes and quality assurance.
• Supports the monitoring of the print and mail environment to ensure timely production of output.
• Identifies opportunities and champions improvements for processing outgoing mail in support of USPS rules and regulations.
• Manages Third party vendor relationships, reviewing contracts and ensuring that Jackson is supported and that services are met in accordance with agreements.
• Provides 24X7 on-call support for the Print and Mail Services group.
• Reviews and updates the Disaster Recovery Testing strategy, policies, and procedures.

Other Duties

• Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

• Proven decision-making skills along with excellent research, analysis, and organizational skills.
• Project management skills and knowledge of SDM (Systems Development Methodology).
• Strong knowledge of Microsoft Office products.
• Strong verbal and written communication skills.
• Strong interpersonal, problem-solving, analytical and customer service skills with internal and external customers.
• Knowledge in printing, mail inserting, and finishing technologies and their capabilities.
• Knowledge and ability to manage staff and administer personnel actions including performance and salary reviews, hiring, corrective action and terminations.
• Knowledge in USPS rules and regulations and the tools and services available.
• Ability to distinguish between different color hues and patterns.

Qualifications

• Bachelor's Degree or equivalent work experience required.
• 5+ years of print and mailing experience required.
• Supervisory or management experience required.