Service Technician - Power Systems Division
ITW Performance Polymers
Customer Service And Technical Support Specialist
A candidate is responsible for providing excellent customer service, troubleshooting support, and administering warranties for Miller, Hobart, and Enpak engine driven products. A candidate must be a self-starter, team player, and possess the ability to make quick independent decisions. A strong background in reading electrical schematics and performing electrical troubleshooting is preferred. A basic knowledge of welding processes and engines is a plus.
• Handle phone calls on a repetitive basis relating to the service, repair, and application of the product
• Create service files in service warranty to effectively administer warranty claims; repair and test of returned equipment from the field
• Travel to customer locations for technical support of the product
• Participate on product development teams and product support projects
• Assist product engineering in evaluation of returned equipment and parts to continually improve reliability and to ultimately reduce warrant
Qualifications:
•Associate Degree in Electronics, Electro-Mechanical Technology
•At least 1 year of customer service and troubleshooting skills
•At least 1 year of welding systems product experience
•Above average computer skills utilizing Microsoft Office suite and Internet programs.
•Good communication and listening skills
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.