Student Associate - Logistics Sales - South

Student Associate - Logistics Sales- South

Join the best management training program in the exciting Logistics and Supply Chain industry. ITS is the perfect arena to kick off your career because we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. We empower our team members to become champions by nurturing a culture of collaboration, competition, and unyielding resilience.

By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals. At ITS, we believe that together, we can conquer any challenge and achieve remarkable victories.

As a Student Worker in the Logistics Sales team, you will play an essential role in tracking shipments throughout their lifecycle using innovative technology systems. This role will help ensure complete visibility for our customers, maintain the highest level of data integrity, and provide excellent customer service in a dynamic and competitive team environment. You will be responsible for supporting our team in managing shipments, updating customer portals, and ensuring a seamless flow of information between customers, internal teams, and external partners. Additionally, you will help maintain the accuracy of documents and standard operating procedures (SOPs) within our organization.

Key responsibilities include:

• Tracking shipments and ensuring data integrity, using technology systems to provide real-time updates to customers.
• Responding to customer inquiries regarding shipment status in a timely and professional manner.
• Scheduling pickup and delivery appointments with pre-arranged facilities.
• Organizing and maintaining team documents and files related to shipments, schedules, and customer service.
• Collaborating effectively with team members to meet goals and deadlines.

Qualifications:

• Current student (undergraduate or graduate level) with availability of 20-29 hours per week.
• Strong interest in logistics, supply chain management, or customer service.
• Detail-oriented with excellent organizational skills.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Proficiency with technology and the ability to learn new systems quickly.
• Positive attitude and high energy with a desire to contribute to a team.
• Strong problem-solving skills and ability to prioritize tasks.
• Ability to work independently and manage time efficiently.

Skills and attributes:

• Strong written and verbal communication for customer-facing and team communication.
• Ensuring that all records, documents, and data are accurate.
• A passion for delivering excellent customer service.
• Comfortable with software tools and technology, and ability to learn new systems.
• Ability to manage multiple tasks and prioritize effectively.
• Willingness to collaborate and participate in team-driven goals and activities.

Program structure includes:

• One week of ITS Training introducing company systems, shipment tracking tools, and customer service procedures.
• On-the-job training in shipment tracking software, customer communication strategies, and data integrity best practices.
• Pairing with a senior team member for ongoing support, guidance, and professional development.
• Opportunities to take ownership of specific tasks or projects to improve shipment tracking or customer service processes.
• Logistics Sales function as entry-level LAs.
• Assigns students to teams based on business need, incorporating it into internal talent planning meetings.
• Ideally, students will attend the first week of training to get familiar with vocabulary, terminology, equipment types, Loop, and DART training.

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