At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.
We believe when our team thrives, so do our customers. With us, you'll find:
With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.
Scope of Role
Our clients select Managed Services to guarantee that ITRS Products are consistently updated, fully operational, and appropriately configured. We collaborate with our clients to elevate their monitoring capabilities, enabling them to derive maximum value from the product.
In this role, reporting to our Service Delivery Manager, you will oversee all ITRS components within the client environment to ensure their functionality. You will address client inquiries regarding product usage, respond to requests for modifications, and handle configuration requests as needed. Additionally, you will engage in project work aimed at upgrading and enhancing the client's monitoring environment.
Furthermore, you will collaborate with our regional team members based in New York, London, Singapore, and Manila, who serve clients of our global Managed Services.
As a Managed Services Consultant you will: