Ucaas Solution Engineer

UCaaS Solution Engineer

101VOICE, a division of IT Management Corporation (ITMC.net), is a California-based leader in cloud communications, specializing in Unified Communications as a Service (UCaaS) for the public sector, education, and enterprise markets. With over 15 years of experience, we provide secure, scalable, and feature-rich VoIP and collaboration solutions tailored to meet the needs of school districts, municipalities, and healthcare organizations.

As a fast-growing and innovation-driven company, we are known for our exceptional service quality, flexible deployments, and deep understanding of compliance and procurement requirements—especially through platforms like CMAS, TIPS, and other Joint Purchasing Agreements (JPAs). Our technologies include voice, messaging, LTE survivability, mass notification integrations, and advanced call analytics.

At 101VOICE, we don't just sell technology—we use it ourselves, believing in the power of real-world experience to drive innovation. If you're passionate about UCaaS, customer success, and shaping the future of secure communications, we invite you to join our team.

Job Description

101VOICE is seeking a highly motivated and technically skilled UCaaS Solution Engineer to join our growing team. This role bridges sales, engineering, and customer experience, providing expert-level guidance throughout the pre-sales and post-sales process for our Unified Communications as a Service (UCaaS) platform. The ideal candidate will have a passion for communication technologies, hands-on experience with VoIP and SIP-based systems, and the ability to clearly articulate complex solutions to both technical and non-technical audiences.

Pre-Sales Engineering & Solution Design:

• Work closely with account executives to understand customer needs and design tailored UCaaS solutions.
• Deliver live product demonstrations, technical presentations, and solution overviews to prospective customers.
• Respond to RFPs, RFIs, and assist in technical documentation for proposals.

Deployment & Onboarding Support:

• Serve as a technical lead during customer onboarding, ensuring smooth implementation of 101VOICE services.
• Configure customer environments including SIP trunking, phone provisioning, call flows, and network settings.
• Assist in customer training and knowledge transfer.

Customer Advocacy & Post-Sales Engineering:

• Provide Tier 2 technical support to assist with escalations from the NOC or Customer Support team.
• Identify and resolve UCaaS-related issues and collaborate with engineering on enhancements or fixes.
• Monitor usage and performance, recommending optimizations for system improvements.

Product & Partner Integration:

• Contribute to the development of new features and integration of third-party solutions (e.g., Singlewire Informacast, Algo Solutions, Cradlepoint).
• Collaborate with product and engineering teams to validate new capabilities or service enhancements.
• Stay up to date with UCaaS market trends and provide insight into competitor capabilities.