Account Manager – Technology Solutions - Remote Eligible

Account Manager – Technology Solutions

The Account Manager – Technology Solutions is responsible for developing, managing, and expanding customer relationships across the company's full technology portfolio, including 101VOICE cloud communications services and ITMC infrastructure solutions.

This role combines new business development with strategic account management, focusing on identifying customer needs, guiding clients through the full sales lifecycle, and driving long-term account growth. The Account Manager collaborates closely with internal technical teams, vendor partners, and customers to ensure solutions align with operational requirements and organizational objectives.

In addition to direct sales responsibilities, this role includes active partnership with manufacturers and vendor partners to identify joint opportunities, coordinate customer engagement activities, and support solution demonstrations, presentations, and partner-led initiatives.

Market Focus

• K–12 school districts
• City and county government agencies
• Higher education institutions

Additional focus markets may include:

• Healthcare organizations
• Non-profit institutions
• Select strategic commercial accounts

Opportunity Development & Pipeline Management

• Identify and develop new opportunities within assigned territories
• Manage leads from SDRs, marketing, and vendor partners
• Build and maintain a qualified pipeline
• Manage opportunities from discovery through contract execution
• Maintain accurate CRM records and forecasting

Account Management & Customer Expansion

• Strengthen existing customer relationships
• Identify cross-sell opportunities across 101VOICE and ITMC
• Conduct periodic account reviews
• Advise customer technical and operational leadership

Vendor & Partner Collaboration

• Maintain strong relationships with manufacturer and vendor partners
• Conduct account-mapping and identify joint opportunities
• Participate in joint sales calls, demos, and partner events
• Support partner-led initiatives and enablement activities

Customer Discovery & Solution Alignment

• Lead discovery sessions with prospective customers
• Assess communication and infrastructure requirements
• Align proposed solutions to customer objectives
• Work with internal solution engineers to develop solutions

Presentations & Demonstrations

• Deliver solution presentations and demos
• Communicate value of UCaaS and infrastructure solutions
• Support evaluations and stakeholder reviews

Proposal & Contract Management

• Develop proposals and pricing aligned with customer needs
• Coordinate internal review for accuracy
• Present proposals and support evaluations
• Assist with contract execution and occasional collections follow-up

Sales Process Discipline

• Ensure accurate CRM documentation
• Track pipeline and sales progress
• Maintain forecast accuracy and sales process consistency

Performance Expectations

• Revenue growth across assigned accounts
• Pipeline development and opportunity creation
• Conversion of qualified deals
• Customer expansion and retention
• Partner-sourced opportunities
• CRM accuracy and forecast reliability

Required Qualifications

• 3–7 years in technology, SaaS, UCaaS, telecommunications, or infrastructure sales
• Proven experience managing complex B2B sales cycles
• Strong consultative selling and discovery skills
• Ability to manage multi-stakeholder processes
• Strong CRM discipline and organizational skills
• Ability to work independently in a remote sales environment

Preferred Qualifications

• Experience selling into the SLED market
• Experience with UCaaS, telecommunications, networking, or IT infrastructure
• Experience working with manufacturer or vendor partners
• Familiarity with HubSpot or similar CRM platforms

Professional Attributes

• Strong relationship-building and communication skills
• Ability to explain technical concepts clearly
• High accountability and follow-through
• Strong organizational discipline and pipeline management
• Self-motivated, effective in a remote environment

Location: Remote (California-based candidates only) Customer Engagement: Includes regular interaction with IT leaders, administrators, and operational teams across public sector and enterprise environments