Service Specialist

Service Specialist

We are seeking driven, professional Service Specialist to join our team in a Legal Office Environment. The Service Specialist will play a key role in providing high-quality reproduction services, in reprographics, mail services, shipping and receiving, heavy computer projects and workflow processes. Ensure total customer service satisfaction through understanding of customer expectations, policies and procedures.

Location: Downtown up to the East Valley

Compensation: $17.00 - $17.00

Benefits: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off.

IST Management is a business process outsourcing and e-Discovery company. We have over 1,800 employees and have been in business for over 25 years, with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services. IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We've been honored as one of the Nation's Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we've made the INC 5000 list. We're a proud partner of the Military Spouse Employment Partnership through our nation's Department of Defense and have joined them in their "Hiring Our Heroes" mission which seeks to hire 100,000 active and former service members in 2020.

Responsibilities

Job Responsibilities:

• Copy/Print/Scan occasionally
• Conversion of excel spreadsheets
• Encrypt thumb drives for several sites
• Typing correspondence, copying, data entry, sending and receiving emails, sorting mail and other administrative tasks as assigned
• Shipping & Receiving mail/scanning
• Pick-up and deliver mail, parcels, copy jobs to customers

Qualifications

Qualifications:

• Computer Skills and knowledge of Microsoft Office, Adobe, Excel a plus
• Excellent Customer Service skills and be able to maintain a consistent high level of service to our customers
• Exceptional attention to detail
• Superb time management, prioritization, problem solving, and organizational skills; ability to meet deadlines
• Excellent collaboration and communication skills; proactive work ethic
• Ability to work independently and in a team setting
• Ability to communicate technology issues clearly to manager and team.
• Ability to respectfully listen to customer concerns, ease customer stress by assuring understanding

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team.