Malaysia - Regional Service Centre, Executive

Inchcape Shipping Services

At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organisations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills and experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Location: Malaysia - Shah Alam

Job Purpose

Support the automated invoicing process by managing exceptions, following up with vendors, and assisting with simple issue resolution, while also supporting DA Services operations by performing standard job-level and DA-level quality checks, dispatching DAs, and assisting with query resolution.

Duties and Responsibilities

Vendor Services

• Monitor automated invoice processing dashboards for exceptions and errors. Comply with customer accounting requirements.
• Follow up with vendors on missing or rejected invoices post-automation.
• Communicate with operators and vendors on actions required to resolve basic invoice issues, e.g. order/delivery of services
• Update invoice statuses and service details in EyeShare where needed.
• Escalate unresolved or recurring issues to mid-level team members, or Operators where relevant
• Assist with logging and documenting common errors for process improvement.

DA Services

• Monitor jobs in Optic, perform standard job-level quality checks following checklists.
• Review DA drafts prior to dispatch for completeness, accuracy, and compliance with customer requirements.
• Dispatch local job DAs to customers via email/principal portal
• Dispatch Global & CLS job DAs to customers via Optic.
• Log customer queries or disputes and escalate unresolved cases.
• Update basic fields and DA records in Optic as per standard process.
• Participate in process training and continuous improvement initiatives.

Knowledge

• Minimum of Local Diploma from Maritime Studies or Accounts Studies or any other related Diploma and above
• Finance or billing background is highly recommended.
• Familiarity with DA processes or invoicing systems preferred.
• Prior experience in Port Agency is preferred.

Skills

• Attention to detail, high accuracy and ability to work with system dashboards.
• Clear, polite written and verbal communication.
• Ability to follow structured workflows and standard processes.
• Eager to learn and develop technical system knowledge.
• Basic problem-solving.

Experience

• Minimum 1 year working experience in Accounts
• Customer service focus
• Experience of working to pre-defined processes, procedures and delivering work in accordance to SLA (Service Level Agreements)

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training and expertise. We realise the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

• Global Perspective - we connect the world and see the bigger picture.
• The Power of People - we rely on the strength of local agent knowledge and relationships.
• Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

• A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive:
• A retirement savings plan
• Life assurance
• Holiday
• Competitive salary
• Employee Assistance Programme
• Career development and progression opportunities
• Values Award celebration events
• Plus, much more!

If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply.

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.