IT Technical Support

IT Technical Support

The IT Technical Support role is a key contributor to ISS STOXX's global customer support organization providing first-level support to offices across APAC, EMEA, and US. The role requires a skilled communicator, technical expert, customer focused, and problem solver who excels in providing timely resolutions across various support channels.

Responsibilities

• Serve as the "Face of IT" to the customer community, providing a positive experience and reflecting a positive image of IT overall.
• Support multiple office locations primarily Manila.
• Build, configure, and troubleshoot Mac and Windows 11 desktop and laptop hardware, load software, and conduct audits for unlicensed software using Lansweeper, Workspace One, Intune Device Management, Airwatch, Horizon, SCCM for imaging, software installation and inventory management.
• Troubleshoot basic network, software, and printing issues.
• Deploy and configure desktop and software MS Teams phone.
• Collaborate with vendors and 1st/2nd/3rd IT level support teams to resolve technical problems.
• Document IT desktop procedures and ensure customer satisfaction.
• Apply a business-focused approach to assignments and responsibilities.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• With 3-5 years of experience in building, installing, configuring, troubleshooting, and supporting PCs and laptops.
• At least 3 years of experience in supporting Windows 10/11. Office 365 products, Intune device management, and deploying Windows AutoPilot machines.
• Experience with the following is a plus: Apple MacOS and management systems, MWare Horizon, WorkSpace One, and AirWatch, Microsoft Teams telephone systems, scripting, especially Powershell, and ServiceNow, Jira, Remedy or similar service delivery applications.
• Knowledgeable with various hardware platforms including Dell, Lenovo, HP, and Apple, supporting iOS and Android mobile devices.
• Knowledgeable with IT ticketing systems (e.g., ServiceNow, Jira, Remedy) and ITIL framework.
• Excellent communication skills in both verbal and written.
• Strong problem solving, critical thinking, and multi-tasking abilities.
• Proven ability to provide excellent customer service and follow up on incidents.

Work Location & Schedule

• Amenable in working at Makati City on a day shift schedule (8:30am-5:30pm or 9:00am-6:00pm).
• Hybrid Work Arrangement (3 days' work onsite & 2 days' work from home per week): Benefit from the flexibility of a hybrid working model, combining the best of both remote and in-office work.

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally. Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success. Let's empower, collaborate, and inspire. Let's be #BrilliantTogether.

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

Institutional Shareholder Services ("ISS") is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as "protected status"). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.