Account Manager

Account Manager

Responsible for delivering to the overall growth plan of the account management team as agreed with the Account Director. Works on building an effective sales culture in account management through training and education, transparent performance reporting and feedback. The Account Manager has a strong input into identifying development needs, recruiting and retaining the best talent, inducting new employees optimally, running performance review processes, and establishing development plans. Provides regular forums for employees to celebrate achievements, share information, convey client insights, highlights concerns etc. More generally, demonstrates good leadership and influencing skills beyond the account management team, contributes to office initiatives, champions Isentia's values and the profile of senior leaders throughout the organization. Retains and grows client revenue through a well-developed understanding of their business, anticipating their needs and delivering to them through an exceptional client experience. Creates a professional environment to do business and manages the end-to-end sales process optimally. Excellent communication; both written and oral. Excellent presentation and proposal skills. Is adaptable and flexible. Can spot emerging issues and will amend the approach accordingly. Develops excellent relationships with clients, particularly Platinum and Gold segments. Ensures high service levels are maintained through regular audits and client feedback and that Isentia's clients are maximising the value of their services through training and support. Leverages networks with operational counterparts to enhance the client relationship: communicating client stories and insights, swiftly and accurately identifies and resolves client servicing issues. Shows optimal leadership through competitor challenges. Manages own sales opportunities and pipeline in Salesforce according to monthly product targets and campaigns. Manages the team's opportunities and sales pipeline in Salesforce according to monthly product targets and sales campaigns. Uses Salesforce to record all sales activity, client information and competitor and market insight. Uses LinkedIn to gain a deeper understanding of the client organization and decision makers within it. Uses Salesforce mapping process to gain a richer understanding of client organization.

Requirements

• Tertiary qualifications
• High level of negotiation, research and analytical skills. Computer literacy - MS Word and Excel, Databases. Able to adapt quickly to new technology.
• Extensive experience in a similar role, from either Public Relations, Corporate Communications, Marketing or Advertising background. Focused on relationship management. Extensive experience in resolving client issues / trouble-shooting.
• Experience in managing high performance teams. Demonstrated leadership skills and experience. Time management and prioritization skills. Well-developed negotiation and contract management skills and experience.
• Commitment to personal development, self-motivated, results driven, strong customer service focus, ability to work to deadlines and under pressure. Collaborative and willing to share knowledge. Exceptionally well presented and professionalism. Enthusiastic approach – “can-do” positive attitude.
• Excellent communication skills; able to communicate effectively at all levels of the organization and with external parties.
• Excellent command of English.