Service Manager II ($88,900 - $123,200)

Service Manager II

The service manager is responsible for the overall performance of the maintenance staff within a community. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, management of contractors and coordination of capital projects, as required.

Job Duties:

• Creates a customer service-focused culture for residents, prospects, vendors, and employees; responds and resolves resident requests and concerns; leads by example and ensures a proactive approach is adopted for all key customer touch points.
• Responsible for training, onboarding, and development of all team members with a focus on employee engagement and retention.
• Leads, develops, and coaches all maintenance associates; schedules daily activities, maintenance service requests, and unit turns; conducts formal and informal meetings with associates, including 1:1s, performance management process, and associate feedback. Lead, coach, and develop direct reports to create a culture of excellence and continuous learning.
• Ensures community common areas and grounds are maintained according to company standards; conducts inspections, identifies and resolves any hazards; responsible for overseeing and/or completing all required preventative maintenance to ensure proper asset preservation.
• Coordinates and performs service requests in accordance with company standards; monitors unit turn.
• Times and coordinates vendor schedules; inspects all turns to ensure completion to standard; ensures supply rooms and work areas are clean, well organized, and maintained according to company standards.
• Works in collaboration with Maintenance Operations Director and Director of Project Management to ensure projects are performed timely manner and with minimal delay and disruption to residents and prospects; ensure contractors are working within aesthetic and safety expectations.
• Manages maintenance budget; manages inventory of parts and supplies, and ensures costs are minimized and adhere to budget; communicates and prepares required reporting outlining budget variances and recovery plan.
• Monitors key performance metrics; ensures plans are in place to achieve company targets.
• Promotes a safe working environment; ensures all work is completed adhering to company standards and OSHA guidelines; conducts safety training is completed as well as training in electrical, plumbing, HVAC, etc.

Minimum Qualifications / Other Expectations:

• High School Diploma.
• Experience: Five to seven years of supervisor experience in maintenance operations; knowledge of repair, tools, and safe work practices.
• EPA certification, IFMA, IREM, BOMA designation preferred.
• Regular, consistent, and timely attendance required.
• On call required for after-hours emergencies; Schedule may require work on weekends, holidays, and evenings
• Occasional travel required.
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus.
• Ability to push/pull up to 118 pounds of force; ability to lift below the waist up to 70 pounds and above the waist 60 pounds.
• Valid California driver's license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company's MVR policy, and is part of the essential duties of this position.)

Communities of Responsibility: North Park - Redwoods/Pines/Sycamores Unit Count: 1362

Base Pay Range: $88,900.00 - $123,200.00

Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.