Service Manager ($37.02)

Service Manager ($37.02)

The Service Manager is responsible for the overall performance of the maintenance staff within a community. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, management of contractors and coordination of capital projects, as required.

Key responsibilities include:

• Creating a customer service focused culture for residents, prospects, vendors and employees; responding and resolving resident requests and concerns; leading by example and ensuring a proactive approach is adopted for all key customer touch points.
• Training, onboarding, and developing all team members with focus on employee engagement and retention.
• Leading, developing, coaching all maintenance associates; scheduling daily activities, maintenance service requests and unit turns; conducting formal and informal meetings with associates including 1:1's, performance management process and associate feedback. Leading, coaching and developing direct reports to create a culture of excellence and continuous learning.
• Ensuring community common areas and grounds are maintained according to company standards; conducting inspections, identifying and resolving any hazards; responsible for overseeing and/or completing all required preventative maintenance to ensure proper asset preservation.
• Coordinating and performing service requests in accordance with company standards; monitoring unit turn times and coordinate vendor schedules; inspecting all turns to ensure completed to standard; ensuring supply rooms and work areas are clean, well organized and maintained according to company standards.
• Working in collaboration with Maintenance Operations Director and Director of Project Management to ensure projects are performed timely and with minimal delay and disruption to residents and prospects; ensuring contractors are working within aesthetic and safety expectations.
• Managing maintenance budget; managing inventory of parts and supplies and ensuring costs are minimized and adheres to budget; communicating and preparing required reporting outlining budget variances and recovery plan.
• Monitoring key performance metrics; ensuring plans are in place to achieve company targets.
• Promoting a safe working environment; ensuring all work is completed adhering to company standards and OSHA guidelines; conducting safety training is completed as well as training in electrical, plumbing, HVAC, etc.

Minimum qualifications/other expectations include:

• High School Diploma
• Experience: Five to seven years supervisor experience in maintenance operations; knowledge of repair, tools and safe work practices.
• EPA certification, IFMA, IREM, BOMA designation preferred.
• Regular, consistent and timely attendance required
• On call required for after hours emergencies; schedule may require work on weekends, holidays and evenings
• Occasional travel required
• Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus
• Ability to push/pull up to 118 pounds of force; ability to lift below waist up to 70 pounds and above waist 60 pounds
• Valid California driver's license; maintain continuous vehicle liability insurance as required by state law.

The company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.