Solution Engineering Manager, Commercial CAE - Remote Eligible

Solution Engineering Team Lead

Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year. Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L'Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It's the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. We're building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth.

Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L'Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It's the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We're a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes' 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture. We're backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com.

What You Will Be Doing

• Build, lead, and mentor a high-performing Solution Engineering team supporting the Customer Account Executives within the sales org.
• Foster a collaborative and innovative team culture that's positive, motivating, and performance-driven.
• Serve as a subject matter expert in supporting the Customer Account team throughout the customer lifecycle, ensuring technical alignment with customer needs to help them evolve and expand their use of Ironclad.
• Work closely with Customer Outcomes leadership to understand business goals and contribute to strategies for establishing and growing customer value realization on the Ironclad platform.
• Collaborate closely with your peer SETS managers to align on shared strategies, operating models and career paths for the team.
• Work closely with Customer Account Executives (CAEs) and Customer Outcomes leadership to understand the evolving needs of our existing customers and establish effective technical support for customer expansion initiatives.
• Empower your team with scalable systems and repeatable processes to increase their skills, product knowledge, industry knowledge and professional habits.
• Track and report key growth metrics to assess individual and team performance, and find innovative and creative ways to improve and increase performance.
• Collaborate with cross-functional teams to align solution engineering efforts with overall business objectives and company priorities.
• Foster strong collaboration with other departments, including Product Management, Engineering, and Marketing, to drive a unified customer experience.
• Bring actionable insights back to Ironclad's Product Team to help us evolve our platform from the lens of the customer
• Help Ironclad scale through external and internal education and enablement efforts. Share your knowledge!

Key Skills

• 1-3 years of experience leading a solution engineering/architecture team in the Enterprise space, preferably in a B2B SaaS setting.
• Experience hiring, motivating, and developing a team.
• Proven track record of successfully supporting customer expansion initiatives, including upselling and cross-selling within customer accounts.
• Strong understanding of Contract Lifecycle Management software, Customer Relationship Management software, Vendor Relationship Management software, Integration software and APIs.
• Strong ability to work with technical and non-technical teams, and ability to translate technical concepts into business value.
• Excellent communication and presentation skills.
• Strong listening and ability to understand customers' needs. You think outside the box to solve their challenges and deliver a solution that will drive value for the customer.

Benefits:

• Health, dental, and vision insurance
• 401k
• Wellness reimbursement
• Take what you need vacation policy
• Generous parental leave for both primary and secondary caregivers

OTE Range: $240,000.00-$280,000.00

The OTE range represents the minimum and maximum of the OTE range for this position based at our San Francisco headquarters. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.