Director, Product Operations

Product Operations Leader

Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year. Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L'Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It's the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. We're building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth.

This is a hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events.

We're on a journey to redesign contracts. And, that means rethinking how people (and companies) form trust and work together. We're looking for a cross functional Product Operations Leader to help us challenge the status quo and redefine contracting.

In this role, you will be responsible for defining, executing, and scaling programs and processes to accelerate EPD strategy, product velocity, while ensuring we maintain a foundation of stability and security.

This role facilitates deep strategic collaboration and ensures alignment with EPD teams to execute effectively and intentionally, while balancing technical tradeoffs to achieve business goals with limited resources.

You'll partner deeply with engineers, product managers, GTM leaders, and customers to transform and humanize the nature of a contract - from paper to data, and from inaccessible to intuitive.

What you'll do:

Develop systems for scaling product development.

• Orchestrates and architects effective rituals, processes, and ensures artifacts are in place to help teams execute against their plans.
• Ensure the cadence of product development stays healthy as the teams grow and product development becomes more complex.
• Maturing annual and quarterly product planning process and defining goal setting frameworks to ensure product team accountability.
• Improving templates and processes for rituals such as QBRs, product reviews, monthly operational excellence reviews, ELT Operating Review, WMR, quarterly team readout, monthly status updates, roadmapping.
• Strengthening internal and customer feedback loops to inform product discovery.
• Staying close to activity on the ground to measure success of all of the above.

Keep the EPD team data-informed. Drives team discipline on measuring progress against product strategy, product plans, and customer health.

Own product tooling. Ensures the right tools are selected and implemented to support product activity: product discovery, product analytics, in-product onboarding, customer surveys.

Own product onboarding. Formalizes onboarding process, documents, and experience to ensure new PMs ramp successfully.

Supports cross-functional teams. Create the right frameworks to engage and partner with other teams and act as a single point of contact when needed. Work with PMM, ops, finance, data, sales, support, recruiting, etc to ensure EPD is an effective partner to the rest of the organization. This is also a key role in cross-functional programs such as PBRs, Release train, etc.

Other key initiatives for this role to drive this year:

• Drive cross-functional coordination of feature launch excellence improvements.
• Enable EPD as a whole and individual teams and projects to be data-driven and data-informed, especially in defining, tracking, and taking action on key metrics.
• Revamp the system and process for Enterprise customer feature requests, commitments, and tracking.
• Systemize various types of customer interactions: DSR, support escalations, EPD<>CS shadowing, exec sponsors, Product PoCs, etc.

Key Skills:

• Embrace ambiguity: this role and its structure will likely evolve, and will likely start off loosely shaped. It's critical the person in-seat embraces the nature of the "unknown" this role demands
• High ownership: regardless of reporting structure, this role demands high ownership of everything from the strategy to the details of product execution, enablement, GTM partnership, and more to make this successful.
• Strategic & Operational: Work closely and effectively with EPD Leadership on strategy & planning, bringing forward insight and proposals based on their own analysis of the business and team. On-going analysis and implementation of operating rhythms to ensure leaders and teams are focused on the right metrics and focus areas.
• Deeply collaborative: it's critical that the lines of communication between teams and across E/P/D and the entire organization (GTM, leadership, finance and more) are strong and thoughtful. Partner cross functionally with leadership to drive strategic programs, deliver operational excellence, and respond to changing needs of the business
• Always model good leadership: at your core, and our company values of Drive, Intent, Integrity, and Empathy

You already have/are:

• 10+ years of experience delivering innovative and commercially successful programs products at scale
• 8+ years leading cross disciplined and cross functional teams
• Shipped exemplary work into a large market.
• Evidence of building a product development culture that can quickly seed, cultivate, or terminate bets based on what's working and what isn't.
• Deeply understand and drive decision-making alongside the team, identify gaps, delegate appropriately.
• Excellent communication skills at all levels of a company.
• A player-coach, with evidence of fostering growth and development in others.
• A continuous learner who solicits feedback proactively.
• Skilled at balancing product innovation and business goals with GTM execution.
• Deep understanding of roles and responsibilities of Ironclad functions
• Demonstrable skills related to leading complex, highly visible executive level projects
• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail and on stringent timelines
• Impeccable interpersonal skills and the ability to build relationships with all stakeholders, including staff, Board members, investors, external partners, and clients, etc.
• Highly resourceful team player, with the ability to also be extremely effective independently
• Professional demeanor and ability to demonstrate the highest level of customer/client service and response

Benefits:

• Health, dental, and vision insurance
• 401k
• Wellness reimbursement
• Take what you need vacation policy
• Generous parental leave for both primary and secondary caregivers

Base Salary Range: $225,000 - $255,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.