Database L3 Support - Lead

Database L3 Support - Lead

Location: Noida, UP, India

Company: Iris Software

Why Join Iris?

Are you ready to do the best work of your career at one of India's Top 25 Best Workplaces in IT industry? Do you want to grow in an award-winning culture that truly values your talent and ambitions? Join Iris Software — one of the fastest-growing IT services companies — where you own and shape your success story.

About Us

At Iris Software, our vision is to be our client's most trusted technology partner, and the first choice for the industry's top professionals to realize their full potential. With over 4,300 associates across India, U.S.A, and Canada, we help our enterprise clients thrive with technology-enabled transformation across financial services, healthcare, transportation & logistics, and professional services. Our work covers complex, mission-critical applications with the latest technologies, such as high-value complex Application & Product Engineering, Data & Analytics, Cloud, DevOps, Data & MLOps, Quality Engineering, and Business Automation.

Working with Us

At Iris, every role is more than a job — it's a launchpad for growth. Our Employee Value Proposition, "Build Your Future. Own Your Journey." reflects our belief that people thrive when they have ownership of their career and the right opportunities to shape it. We foster a culture where your potential is valued, your voice matters, and your work creates real impact. With cutting-edge projects, personalized career development, continuous learning and mentorship, we support you to grow and become your best — both personally and professionally.

Job Description

• Expertise in managing and troubleshooting with a strong focus on performance optimization, backup/restore, data replication, and stored procedure development
• Delivering end-to-end technical support including incident management, root cause analysis, API testing, code deployment, and production issue resolution within strict SLAs
• Strong ability to provide PROD support while ensuring effective communication and quick turnaround for critical issues
• Strong troubleshooting and problem-solving skills
• Strong written, verbal communication/collaboration skills and ability to manage user/vendor/customer and to work with cross functional teams
• Collaborate with multiple stakeholders for tech solutioning and bottlenecks removal
• Ability to assess the impact of production issues & escalate to relevant technology partners and get it resolved at the earliest during extremely time critical regulatory commitments
• Ability to operate with a limited level of direct supervision & in a time sensitive environment
• Preferred: Has an understanding of finance/accounting domain

Mandatory Competencies

• App Support - L1, L2, L3 Support
• Database Programming - SQL
• Communication and collaboration

Perks and Benefits for Irisians

Iris provides world-class benefits for a personalized employee experience. These benefits are designed to support financial, health and well-being needs of Irisians for a holistic professional and personal growth.