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Tech/systems Support Analyst
Assist end users with troubleshooting and resolving workstation hardware and software issues
Manila
Entry Level
3 weeks ago
IQVIA Holdings
A global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry.
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Technical Support Specialist
Provides first level support on workstations or for applications.
Essential Functions
- Processes and provides first level support for technical assistance and resources from internal and/or external customers.
- Communicates with end users to clarify and define requirements.
- Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
- Maintains call information in database using commercial software.
- May work with monthly charge back reports.
- May schedule configuration and installation of PC workstation hardware and software.
Qualifications
- Associate's Degree Computer Science or equivalent, or equivalent technical training required.
- One (1) years related experience or training required or equivalent combination of education and experience.
- Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components in order to understand client's technical needs, or may have experience in customer service role.
- Ability to carry out some analysis and information gathering to resolve problems on routine matters.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
About IQVIA Holdings
A global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry.