Production Support Technical Analyst

Production Support Technical Analyst

The Production Support Technical Analyst is responsible for providing technical support for production systems, troubleshooting and resolving production issues, implementing configuration changes, and ensuring the quality of software applications. This role involves collaborating with various teams to plan, implement, and test new releases into production systems environments.

Essential Functions:

• Modifies application programs based on specifications. Automates, codes, tests, debugs, documents, and maintains these programs
• Under minimal supervision, assists in the development and maintenance of software applications and servers, requiring general knowledge and access to business expertise
• Collaborates with analysts, developers, and project managers to determine requirements and necessary modifications for applications and systems design specifications
• Partners and collaborates with various stakeholders throughout the SDLC
• Writes SQL views, completes programming, performs testing and debugging of applications
• Participates in deployments phases with additional focus on smoke tests and Hypercare
• Completes documentation and procedures for installation and maintenance
• Participates in audits and TDA reviews
• May identify and implement root cause fixes for program, system and application errors
• Provides technical training to production support teams on SQL, Alteryx, etc.
• Serve as the first line of technical support for customers and internal business partners
• Document and work to resolve all problems; devise improvements to current procedures and develop models of possible future configurations
• Perform workflow analysis and recommend quality improvements
• Establish software quality standards for life cycle, documentation, development methods, testing, and maintenance
• Collaborate with the Product Development team, clients, and Release Management team to plan, implement, and test new releases into production systems environments
• Implement scalable, repeatable processes to deliver support services in areas such as software configuration, data feed management, quality assurance, automation, serviceability, and performance

Qualifications:

• Extensive working knowledge of Automations
• Advantageous to have development skills in using Alteryx, MS SQL, Change Data Capture (CDC), DNS Certificate updates, TIBCO EBX, Snowflake, Visual Studio, Power BI
• Bachelor's Degree in Computer Science, a related field, or equivalent experience
• Working knowledge of software development processes and methodologies
• Extensive experience in application programming / maintenance
• Excellent verbal and written communication skills, with proven technical writing abilities
• Strong analytical skills, problem-solving ability, and logical thinking capabilities
• Excellent interpersonal skills, working in collaboration with onshore and offshore teams
• Proven ability to work independently and productively
• Adaptive for change and implementing new technologies and processes
• Proactive with a zeal to learn and have an inquisitive attitude

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.