Medtech Field Service Technician

MedTech Field Service Technician

Our MedTech Field Service Technician experiences a unique opportunity to be on the front line of the implementation of the Pyxis® medication technologies. Matrixed teams are assigned to customer projects and accounts based on project scope and regional/national organizational structures. The project team partners with the customer project team to deliver the goal of an on-time successful system implementation on site.

What you will be doing in the role:

• Safely and efficiently uninstalls system hardware and installs requested computer systems and hard drives
• Configures network, time, and security settings for installed hardware and ensures they are compliant with server requirements
• Troubleshoots any on-site issues to ensure that medications are able to be accessed quickly and efficiently
• Teaches a variety of hospital staff how to comfortably navigate new operating systems
• Autonomously ensures each project is completed effectively to the requests of off-site project managers
• Supporting a medication dispensing product
• Training for this role will be provided and is paid

Job Requirements:

• HS Diploma minimum is required or higher degree is preferred.
• Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems.
• Experience as a military technician, computer technician or other complex electronics technician preferred. Experience supporting automation equipment in a healthcare setting is a plus.
• Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position.
• Strong communication skills and ability to provide exceptional customer support.
• This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting to 50 LBS
• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required

Travel Requirement:

• Travel local and national is required to support customer needs.
• Respond to and arrive at customer sites within the service ticket's Service Level Agreement
• Must have an active driver license and a personal vehicle to use for job related assignments
• Travel, and your time traveling is paid, as is mileage.

Preferred Attributes:

• Pharmacy Technician, Informaticist or LPN are good considerations
• Retail or Hospital Pharmacy experience preferred
• Prefer four or more years in the healthcare environment with technical (systems) involvement
• Ability to work independently in customer settings with minimal supervision.

IQVIA MedTech CFS takes the approach to helping customers drive healthcare forward in this challenging and fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

Benefits: This position is not eligible for our Medical Benefits. However, personal time off can be requested without pay.

Vaccine/Immunization/Hospital Credentialing Requirement: A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)). Please note, IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons, however, our client's requirements may supersede this.

*Please note: Due to the nature of this role, it is not eligible for Visa sponsorship.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.