Client Service Representative

Client Services Representative

IQVIA is a global leader in advanced analytics, technology solutions, and clinical research services for the life sciences industry. With a workforce of approximately 86,000 employees operating in over 100 countries, our mission is to create a healthier world through diverse expertise, innovation, and powerful capabilities.

We are excited to announce an amazing opportunity for a Client Services Representative!

This is a hybrid role based in Bratislava.

Responsibilities:

• Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction
• Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service
• Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality
• Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients
• Maintains effective internal communications with sales and production to keep all apprised on activities with the client
• Monitors performance against existing service agreements and ensures client's obligations are met
• Researches, analyses and responds to client needs that require an in-depth understanding of the client, specific business context, and/or therapeutic market
• Conduct product/services and process trainings for clients and other employees.
• Conduct service meetings at client sites
• Prepares regular standardized and/or ad-hoc reports for clients

Requirements:

• Bachelor's Degree
• 3-5 years of related work experience.
• Background and experience within the Pharmaceutical industry is a plus
• Proficiency in Slovak/Czech and English
• Proficiency in PC applications, especially in Excel and PowerPoint
• AI chatbot model usage is a plus
• Ability to communicate effectively with various levels in the organization (written and oral)
• Demonstrated problem solving, analytical and strong customer service skills
• Demonstrated ability to develop and maintain relationships in a diverse business environment
• Ability to travel to clients as appropriate

Why Join Us?

• You will be part of a global, publicly listed leader in the healthcare market.
• You will work with a great leader, who cares about people, atmosphere and work life balance
• We will reward you with an attractive salary and package for your performance
• You'll have an opportunity for a career growth within the Client Services team