Account Manager (client Services)

Account Manager (Client Services)

Account Manager Job Description

Virgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare professionals about the latest developments in clinical research and therapeutic approaches. We leverage our meetings, digital, and interactive expertise to understand what's easy and relevant for healthcare professionals to engage with. We tailor our content and design it to offer choice and active participation. Real, relevant, and human.

Job Overview

The account manager (AM) will have an overview of the account teams they work across, using their established med ed skills to drive the day-to-day account handling and project and financial management, while providing direction, support, and coaching to the more junior members of the account team.

The account manager will be expected to expand their industry awareness, communication, and project management skills to identify new opportunities, while proactively challenging and contributing to client handling activities and playing an increasing role in strategic input.

Core Responsibilities

Account Management

• Day-to-day management of client projects/client
• Manage and motivate the junior team's activity to ensure objectives set are achieved to the highest possible standards
• Provide junior team with clear and accurate project briefs and delegate workload accordingly
• Provide constructive and timely feedback to team
• Highlight any training and development needs of the junior team to line managers
• Regularly update client on progress and any changes to ongoing account activity
• Ensure timely response by team to client inquiries
• Continue to develop and manage supplier relationships
• Ensure all written communication is produced within Virgo House Style, format, and quality with minimal errors
• Accurately input hours worked into timesheets on SAP

Client Activity

• Develop and maintain strong relationship with clients through regular contact
• Demonstrate a sound understanding of the client's business, industry, competitors, and business objectives
• Provide strategic counsel to clients, based on knowledge of their business and the market
• Develop the ability to effectively manage clients' expectations
• Challenge and negotiate with clients where appropriate
• Identify opportunities for organic growth with existing clients

Financial Management

• Assist the senior account team to ensure realistic setting and meeting of client deadlines and budgets
• Assist with budgetary control, developing estimates, and accurate invoicing
• Take responsibility to track costs to avoid overspend

Industry Awareness

• Continue to develop an understanding of the evolving US healthcare system, applying growing knowledge toward the implementation and development of client and new business programs
• Build an in-depth knowledge of the pharmaceutical industry and Virgo environment
• Keep updated on new developments within the med ed industry, Virgo offerings, and other agency activity
• Keep updated on the US FDA and other regulatory bodies, including GPP, that have an impact on client business

Experience/Skills Required

• Excellent people management skills
• Excellent verbal and written communication skills
• Excellent project and time management skills
• Ability to multitask and work under pressure
• Ability to use own initiative
• Financial management skills
• Good negotiating and influencing skills
• Excellent editing and quality control skills

Level of Experience

2-5 years of experience at a health care communications and/or logistics company

Qualification

Bachelor of Arts or Bachelor of Science preferred, or of graduate caliber

Virgo Characteristics

• Team player
• Reliable
• Enthusiastic
• Conscientious
• Proactive
• Self-motivated
• Multitasker
• Organized
• Passionate commitment
• Open communicator
• Professional and client focused
• Commercially aware
• Creative
• Embraces change
• Coaching
• Self-aware
• Confident
• Detail focused

Key Performance Indicators

• Client retention
• Client feedback
• Annual performance objectives and performance appraisal

Salary Range: $70,000-$105,000

Actual compensation offered within the range will depend upon, among other factors: a candidate's skills, qualifications, and experience; actual ranges for current or former employees in the role; and market considerations.

Virgo is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.