Customer Service Representative

Customer Service Representative

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently seeking a Customer Service Representative. This role is based out of our Oakville office and will report to the Customer Service Manager.

Don't miss the opportunity to join a broad range of people-centric professionals, leaders, and status-quo fighter.

Job Summary

IPEX is looking for a customer-focused, detail-oriented professional to join our dynamic team. In this role, you'll manage multiple accounts, collaborate across departments, and deliver exceptional service to our valued customers. If you thrive in a fast-paced environment and enjoy problem-solving, this is the opportunity for you!

Principal Responsibilities

• Respond promptly to customer inquiries regarding pricing, delivery, technical support, and order status.
• Resolve service issues, delays, and disputes with professionalism and efficiency.
• Process and track customer orders via EDI, fax, and phone using our ERP system.
• Verify pricing, terms, and delivery requirements to ensure accuracy.
• Monitor back-orders and coordinate with production, purchasing, and distribution teams.
• Prepare accurate quotations and provide technical support using IPEX resources. Collaborate with internal teams to ensure seamless customer experiences.

Qualifications & Experience

• Minimum 1 year of customer service experience, ideally in a high-volume environment.
• Strong communication skills—both written and verbal—with a professional, customer-first approach.
• Proficiency in SAP and Microsoft Office; ERP experience is a desired asset
• Excellent time management and multitasking abilities.
• Proven problem-solving skills and the ability to resolve issues patiently and effectively.
• Team-oriented mindset with a commitment to fostering a positive work environment.
• Industry experience is considered a strong asset.

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs.