Program Specialist I - Veterinary Field Services

Program Specialist I - Veterinary Field Services

Are you detail-oriented, organized, and passionate about supporting veterinary education and client services? Join our team as a Program Specialist I in the Department of Veterinary Diagnostic and Production Animal Medicine (VDPAM) at Iowa State University. In this role, you'll be the backbone of our Veterinary Field Services (VFS) unit, ensuring smooth operations and exceptional service for clients, students, and faculty.

What You'll Do:

• Coordinate client appointments, manage medical records, and ensure accurate communication between clients and clinicians.
• Provide exceptional customer service across multiple channels—phone, email, text, and in-person.
• Manage client accounts, including payments and preparation of medications and supplies.
• Schedule and coordinate vehicle use for field-based teaching, clinical services, and research trials; liaise with University Transportation Services for maintenance.
• Support student orientation and compliance with facility SOPs, and contribute to continuous improvement efforts.

You'll collaborate with clinicians, students, administrative staff, and departmental leadership to ensure smooth operations and high-quality service delivery.

Additional Details:

• Term: Full-time, on-site position located in Ames, IA.
• Hours: Monday – Friday 8:00AM – 5:00PM, in the office
• Scope: Supports over 100 VDPAM courses, many of which are taught in the field.

About the Department:

The Department of Veterinary Diagnostic and Production Animal Medicine (VDPAM) at Iowa State University is a nationally recognized leader in veterinary education, research, and service. Our mission is to improve animal and public health through excellence in teaching, clinical service, and outreach. We are proud to support Iowa's veterinary professionals and the next generation of veterinarians.

Example of Duties: • Manages a program to ensure that implementation and prescribed activities are carried out in accordance with the objectives of the university. • Plans, monitors, and manages an internal or external project from initiation through completion. • Leads or coordinates project planning, resourcing, and staffing for assigned program. • Monitors and manages budget and ensures that the program meets the overall objectives of the university. • Develops public relations initiatives, workshops, seminars, surveys, or other activities to promote the program and carry out its objectives. • Acts as a representative of the program. • Participates in project management. • May secure external funding as needed.

Level Guidelines: • Individual contributor position with developing professional and/or technical skills working under immediate to general supervision • Grasps professional-level knowledge and concepts of field while working in a progressive learning mode • Works on problems and issues of somewhat limited scope • Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained • Responds to inquiries and issues, escalating to manager or higher level workers as appropriate • May lead projects of limited scope and complexity • May provide guidance to students