Student Services Program Specialist

Student Services Program Specialist

Job Group: Professional & Scientific

Required Minimum Qualifications: Bachelor's degree

Preferred Qualifications: Experience in student services, event coordination, or program management in a higher education setting. Demonstrated organizational and project management skills. Experience managing student employees. Experience working with databases or online content management systems.

Job Description: The College of Health and Human Sciences (CHHS) at Iowa State University is seeking a highly organized and service-focused Student Services Program Specialist to join our Student Services Center. Reporting to the Director of Student Services, this position offers a diverse range of responsibilities in a high-traffic, multi-function center that supports students, faculty, staff, alumni, and external partners. This role provides leadership in office operations, student orientation, career services support, and event coordination—helping ensure a welcoming and efficient environment that enhances the overall student experience in CHHS.

What You'll Do

Student Services Center Operations

• Serve as Office Manager for CHHS Student Services Center, which includes Career Services, International Programs, and Recruitment.
• Oversee front office coverage, including phone, email, and Canvas accounts, and manage general online communications content.
• Hire, train, and supervise Student Office Assistants.
• Manage meeting rooms, office supplies, computers, copier, phones, events, and emergency preparedness policies.

Orientation Program Coordination

• Plan and coordinate all new student orientation activities for CHHS.
• Communicate with new students and their families through multiple channels and provide large-group presentations during orientation events.
• Collaborate with departmental advisors for 16 majors to coordinate advising appointments, expectations, and schedules.
• Represent CHHS in university-level orientation committee meetings.
• Note: Vacation time during the month of June is very limited due to the orientation schedule.

Career Services Support

• Serve as the lead in collecting, preparing, and analyzing internship data and reports for CHHS.
• Act as CyHire career management system administrator, including employer job posting review and database management.
• Provide day-of staffing support for Career Services events.

Event and Meeting Coordination

• Assist the Student Services and Career Services Directors in scheduling meetings, preparing agendas, taking minutes, and maintaining online records.
• Support CHHS events such as College of Health and Human Sciences Week and advising committee meetings.

Appointment Type: Regular

Number of Months Employed Per Year: 12

Work Period Time Type: Full time

Pay Grade: PS806

Application Instructions: To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

By focusing on the future and providing the best student experience possible, Iowa State University attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities. Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community. Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work. All offers of employment, oral and written, are contingent upon the university's verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check. Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu. If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942. General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.